Reception Manager

NHS; Daventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Daventry seeks an experienced Reception Manager to oversee the front-of-house team and ensure excellent patient service. The ideal candidate will have a strong leadership background, experience in a GP practice, and familiarity with EMIS and Docman software. Key responsibilities include managing reception operations, scheduling, and health and safety tasks. The position offers a chance to play a critical role in delivering high-quality patient care in a friendly practice environment.

Qualifications

• Educated to at least GCSE level in English and Maths.
• Previous experience in a senior reception or supervisory role, preferably within a GP practice.
• Strong knowledge of EMIS and Docman.
• Proven ability to lead and motivate a team.
• Experience managing appointment diaries and complex scheduling.

Responsibilities

• Leading and supervising the reception team.
• Organising the practice rota and managing staff absence.
• Monitoring and managing team sickness.
• Ensuring a smooth patient journey.
• Handling complaints from patients.

Skills

Leadership skills

Excellent communication

Interpersonal skills

Organisational skills

IT proficiency

Multitasking ability

Attention to detail

Education

GCSE in English and Maths

Tools

EMIS

Docman

Job description

We are looking to recruit an experienced Reception Manager. Ideally you will also have experience of Health and Safety and the role incorporates this

Main duties of the job

You will report directly to the Practice Manager. Looking after a team of part time receptionist ensuring a high level of customer service to our patients. The role also includes being the Health and Safety officer for the practice.

About us

We are a small rural practice in a beautiful village in Northamptonshire, we also straddle the borders of Oxfordshire and Warwickshire. We have 8,300 patients and are a small and friendly team

Job responsibilities

JOBTITLEReception Manager

REPORTS TO Practice Manager

JOB SUMMARY

We are looking for an experience andconfident Reception Manager to lead our busy front‑of‑house team and support the smooth running of our practice. Thisis a key leadership role for someone passionate about delivering an outstandingpatient experience while ensuring efficient and professional receptionservices.

KEY JOB RESPONSIBILITIES

Leading, supervising and developingthe reception team

Organising the practice rota, arranging cover for staff absence and managing your teams annual leave

Monitoringand managing your teams sickness ensuring accurate processes and reporting

Provenability to lead, motivate, and support a team

Excellentcommunication, interpersonal, and organisational skills

Overseeingall daily reception operations and ensuring a smooth patient journey

Acalm, professional approach with the ability to manage a busy front‑of‑houseenvironment

StrongIT proficiency, multitasking ability, and attention to detail

Ensuringtimely and effective handling of patient queries and enquiries

Handlingcomplaints from patients in relation to reception services

Collaboratingclosely with the wider clinical and management team to support effectiveservice delivery

Healthand Safety lead for the practice

This job description is notexhaustive. It is intended to give an outline of what is expected and issubject to annual review as part of appraisal scheme by the Practice Manager.

GENERAL DUTIES

Inaddition to the key job responsibilities detailed in this job description allemployees at are expected to comply with the general duties detailed below:

InfectionControl

To maintaina clean, safe environment, ensuring adherence to the practices standards ofcleanliness, hygiene and infection control.

Safeguarding children, young people and vulnerableadults

We are committed to safeguarding and promoting thewelfare of children, young people and vulnerable adults. All staff aretherefore expected to behave in such a way that supports this commitment.

Information Governance

All staff have an individualresponsibility for creating accurate records of their work and for makingentries into and managing all NHS records effectively in line with the HealthRecord Keeping Policy and other Health Records and Corporate Records Managementpolicies and procedures in order to meet the legal, regulatory andaccountability requirements.

Health and Safety

Totake reasonable care to prevent injury to themselves or others who may beaffected by their acts or omissions. Toco-operate fully in discharging policies and procedures with regard to healthand safety matters. To immediatelyreport to their manager any shortcomings in health and safety procedures andpractice. To report any accidents ordangerous incidents to their immediate manager and safety representative asearly as possible and submit a completed accident/incident form. To use protective clothing and equipmentwhere provided.

Governance

Toactively participate in governance activities to ensure that the higheststandards of care and business conduct are achieved.

Person Specification

Qualifications

• Educated to at least GCSE level in English and Maths
• We are seeking an organised, proactive, and confident individual with strong leadership skills and a passion for delivering excellent patient service.
• You should have:
• Previous experience in a senior reception or supervisory role, experience within a GP practice is highly desirable
• Strong knowledge of EMIS and Docman, and experience managing staff sickness and annual leave processes
• Proven ability to lead, motivate, and support a team
• Excellent communication, interpersonal, and organisational skills
• Experience managing appointment diaries, patient queries, and complex scheduling
• A calm, professional approach with the ability to manage a busy front‑of‑house environment
• Strong IT proficiency, multitasking ability, and attention to detail
• Experience of formally dealing with customer complaints

Experience

• Experience of running a reception team
• Experience of running a reception team within a GP Practice

Depending on experienceDependant on experience