Reception Casual

The Chartered Institute of Marketing; Cookham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent marketing institute in the United Kingdom is looking for a casual Receptionist to provide an exceptional experience for guests. You'll be responsible for greeting arrivals, assisting with check-ins and check-outs, and fulfilling guest requests. Ideal candidates possess prior customer service experience, a warm personality, and excellent communication skills. This role offers an opportunity to work in an elegant 19th-century Manor House environment, emphasizing a positive team atmosphere and high service standards.

Benefits

Collaborative team environment

Elegant workplace setting

Qualifications

• Experience in a customer-facing role is ideal.
• Positive and friendly demeanor.
• Good communication and professional presentation.

Responsibilities

• Greet and welcome guests, ensuring a seamless experience.
• Handle check-in and check-out services effectively.
• Assist with administrative duties for the Front of House Manager.

Skills

Customer service experience

Warm and friendly personality

Good communication skills

Technology confidence

Ability to work under pressure

Job description

About the role

As our casual Receptionist you’ll assist with greeting and welcoming our guests giving them the best experience from arrival to departure. You’ll be part of a team handling check‑in and check‑out services and assisting guests with their requests throughout their stay.

In a typical day, you might

• Be the first point of contact for our guests, providing a seamless check‑in and check‑out experience
• Answer the phone, forwarding calls to the relevant person or department
• Support the Front of House Manager with administrative duties such as filing paperwork, booking taxis for guests or data inputting in our systems
• Let our guests know about hotel room options, room rates, packages, promotions and available facilities
• Maximise room occupancy and use up‑selling techniques to promote the hotel services and facilities
• Look after conference room guests, working with other departments to ensure a high level of service

In this role, you’ll need

• Ideally, you’ll have experience working in a customer facing role
• A warm and friendly personality
• Positive and ‘can do’ attitude
• Enjoy working in a team and independently
• Good communication skills and professional presentation
• Confident using technology
• Resilient and can work under pressure

CIM Business Centre is a professional and productive environment where individuals and teams come together to further progress their careers through training, meetings and team building.

Our idyllic location and elegant surroundings of the 19th century Manor House create the perfect setting for special celebrations and events.

CIM. We stand for better marketing. 4.6* Glassdoor rating!

Apply now to join team CIM!!