Reception and Customer Service (Placemaker)

Places Leisure; Epping Forest; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading leisure company is seeking a Reception and Sales colleague in Epping Forest, UK. In this role, you will create a positive first impression and build relationships with customers while supporting their journey towards a healthier lifestyle. You will thrive in a vibrant environment, enhancing customer service and achieving sales targets. Ideal candidates will have a proactive attitude and experience in sales, backed by excellent training and development opportunities. Join a team dedicated to making a difference in the community.

Benefits

Full Health & Fitness membership

Annual bonus scheme

Flexible working options

Ongoing personal development opportunities

Discounts on activities and services

Qualifications

• Experience in a sales and customer service environment preferred.
• Proactive and self-motivated personality.
• Ability to create meaningful relationships with customers.

Responsibilities

• Create personable relationships with customers.
• Manage daily operational tasks effectively.
• Advocate for physical activity benefits.
• Utilize sales tools effectively.
• Deliver customer service at the highest standard.

Skills

Customer service skills

Sales techniques

Multi-tasking

Communication

Job description

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

We have an exciting new opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with like-minded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members. Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.

Responsibilities

• You have the inherent ability to create personable and meaningful relationships with customers.
• You can multi-task and manage daily operational tasks with strong execution and confidence.
• Advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
• Use sales tools and techniques documented by Places Leisure membership management.
• Sales-focused and target driven.
• Passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role.

Benefits

• We align with the Real Living Wage foundation.
• A bonus scheme for all colleagues at 2%.
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors.
• Flexible working (including part-time working, shift work and more).
• An opportunity to purchase additional annual leave.
• Lots of opportunity to access ongoing personal learning and development.
• Access to our Company Pension scheme.
• Cashback plan for healthcare costs - up to £500 saving per year.
• Discounts of up to 50% on activities, centre shop and cafes.
• Extra perks including huge discounts and offers from shops, cinemas and much more.