Real-Time Workforce Management Analyst

Migrant Help; Dover; On-site; GBP 25,000 - 29,000; Full time

Job summary

A UK-based charity organization is seeking a Real-Time Workforce Management Analyst for their Dover location. This role involves monitoring and managing a workforce in real time to meet service level agreements. The position is a 6-month fixed term with potential for extension. Candidates should have demonstrable experience in workforce management, strong communication skills, and the ability to work collaboratively with team leaders. This is a unique opportunity to contribute to an impactful organization.

Qualifications

• Demonstrable experience in workforce management or a similar field.
• Ability to monitor and manage a workforce in real time.
• Strong communication and teamwork skills.

Responsibilities

• Monitor and manage a workforce in real time to meet service level agreements.
• Work closely with planning and forecasting analysts.
• Balance the needs of team leaders and advisors.

Job description

Migrant Help have an exciting opportunity to recruit a Real-Time Workforce Management Analyst to join our team!

Location : Dover

Contract : 6 month fixed term (with potential to be extended or made permanent)

• ?Salary : £25,710 - Increasing to £28.670 following successful completion of a 6 months probation period

About us :

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

The Real-Time Workforce Management Analyst role :

Part of the Part of the Eligibility Advice and Guidance Line (EAGL) Workforce Planning team, the Real-Time Workforce Management Analyst is a new and exciting role at Migrant Help. You will monitor and manage a workforce in real time to meet service level agreements and key operational goals. This role focuses on immediate, day to day operations within a rolling two week window, working closely with the long term planning and forecasting analyst and the Head of planning to deliver exception service to clients, while balancing the needs of our team leaders and advisors.

If you have demonstrable exp...