Real-Time Flooding Performance Lead

Severn Trent Water; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading utility provider in the UK is seeking a Flooding Performance Specialist to manage incidents and enhance customer experience. The role involves collaboration with multiple teams to improve operational excellence and customer performance. Candidates must have knowledge of the Wastewater Network and possess strong problem-solving and organizational skills. This position offers flexibility and participation in a standby rota, making a significant impact on community safety and service quality.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Qualifications

• Deep knowledge of the Wastewater Network and operational experience.
• Strong grasp of the regulatory framework around flooding.
• Ability to resolve complex customer issues.

Responsibilities

• Lead real-time verification and management of flooding incidents.
• Provide expert guidance to Reactive Sewerage Services crews.
• Drive continuous learning and best practice sharing.

Skills

Knowledge of Wastewater Network

Customer-facing skills

Data analysis and problem-solving

Organizational skills

Collaboration

Job description

A leading utility provider in the UK is seeking a Flooding Performance Specialist to manage incidents and enhance customer experience. The role involves collaboration with multiple teams to improve operational excellence and customer performance. Candidates must have knowledge of the Wastewater Network and possess strong problem-solving and organizational skills. This position offers flexibility and participation in a standby rota, making a significant impact on community safety and service quality.