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Octane Recruitment Ltd; Orpington; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Sign-on bonus

25 days holiday

Training & development

Career progression

Company pension

Enhanced maternity/paternity benefits

Share incentive scheme

Cashback & retailer discounts

Job summary

Octane Recruitment Ltd is recruiting for a Service Advisor to join a busy dealership in Orpington. Applicants must have excellent communication and relationship-building skills, a Full UK Driving Licence and the right to work in the UK.

This is an urgent vacancy with a £1,000 sign-on bonus in month one plus £1,000 after 12 months, plus benefits including 25 days’ holiday, training, progression, pension, and more. Hours are Mon-Fri 8-6, with 1 in 5 Saturdays 8-12:30.

Qualifications

• Previous Service Advisor experience is desirable but not essential.
• Full UK Driving Licence is essential.
• Right to work in the UK is required.
• Excellent communication and relationship-building skills.
• Ability to manage multiple customers.
• Strong customer-facing experience.

Responsibilities

• Act as the main point of contact between customers and the workshop.
• Manage customers throughout the vehicle service and repair process.
• Set clear expectations and provide regular progress updates.
• Explain required work, costs and additional services clearly.
• Identify and recommend relevant additional products and services.
• Follow up with customers after completed work to ensure satisfaction.
• Work towards customer service, sales and performance targets.

Skills

Customer service

Communication skills

Relationship building

Organisation

Driving licence

Right to work in the UK

Job description

We are recruiting for a Service Advisor, Aftersales Advisor, Automotive Service Advisor or Customer Service Advisor to join a busy dealership in Orpington. Previous Service Advisor experience is desirable but not essential, with strong customer-facing candidates also considered. Applicants must have excellent communication and relationship-building skills, hold a Full UK Driving Licence and have the right to work in the UK.

Location: Orpington

Sign-On Bonus: £1,000 in month one + £1,000 after 12 months

Hours: Monday - Friday, 8 - 6, 1 in 5 Saturdays 8 - 12.30

Reference: 31431

Service Advisor Company Benefits

• - £2,000 total sign-on and retention bonus potential
• - 25 days' holiday, rising with service, plus bank holidays
• - Ongoing training and development
• - Career progression opportunities
• - Company pension scheme
• - Enhanced maternity and paternity benefits
• - Share Incentive Scheme
• - Cashback and retailer discounts
• - Act as the main point of contact between customers and the workshop
• - Manage customers throughout the vehicle service and repair process
• - Set clear expectations and provide regular progress updates
• - Explain required work, costs and additional services clearly
• - Identify and recommend relevant additional products and services
• - Follow up with customers after completed work to ensure satisfaction
• - Work towards customer service, sales and performance targets
• - Previous Service Advisor or Aftersales experience is desirable but not essential
• - Strong customer service or customer-facing experience
• - Excellent communication and relationship-building skills
• - Strong organisation and ability to manage multiple customers
• - Comfortable identifying and discussing additional products and services
• - Full UK Driving Licence – essential
• - Right to work in the UK

This is an urgent vacancy, and the business is actively recruiting.

All applications will be treated in the strictest confidence.