Service Advisor

Pembrook Resourcing LTD; Epsom; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Strong earning potential

Weekday hours 8-6

1 in 3 Saturday mornings

Job summary

Pembrook Resourcing LTD is recruiting a Service Advisor in Epsom to join a busy automotive dealership. You will be the link between customers and the workshop, handling bookings, enquiries, and estimates to deliver an outstanding service experience.

Offering a strong base salary of £30,000-£34,000 plus £42,000 OTE, Monday–Friday 8:00am–6:00pm with 1 in 3 Saturday mornings. This role suits someone with Aftersales experience, excellent customer service and a professional approach.

Qualifications

• Previous Service Advisor / Aftersales experience
• Strong customer service and communication skills
• Excellent organisation and attention to detail
• The ability to work under pressure in a fast-paced environment
• A professional and positive approach
• Good understanding of workshop processes
• A genuine passion for the automotive industry

Responsibilities

• Booking vehicles into the workshop
• Taking ownership of customer enquiries and requirements
• Preparing accurate job cards and estimates
• Liaising closely with Technicians and the Workshop
• Keeping customers updated throughout the repair process
• Upselling additional work where appropriate
• Managing customer expectations and resolving issues professionally
• Maintaining high levels of customer satisfaction
• Ensuring vehicles are ready for collection on time
• Working towards departmental targets and KPIs

Skills

Service advisor

Customer service

Communication

Organization

Attention to detail

Job description

SERVICE ADVISOR – EPSOM

£30,000 – £34,000 BASIC + £42,000 OTE

Monday – Friday | 8:00am – 6:00pm

1 in 3 Saturday mornings

A fantastic opportunity for an experienced Service Advisor!

Are you an experienced Service Advisor looking for your next move with a well-established automotive dealership?

We’re recruiting for a Service Advisor in Epsom, offering a strong basic salary of £30,000 - £34,000, with realistic earning potential of up to £42,000 OTE.

This is a great opportunity for someone who enjoys working in a busy aftersales environment, delivering excellent customer service and building strong relationships with customers.

What's on offer?

£30,000 - £34,000 basic salary

£42,000 OTE

Monday - Friday, 8:00am - 6:00pm

1 in 3 Saturday mornings

Established dealership environment

Excellent earning potential

Opportunity to develop your automotive career

Supportive and professional working environment

The Role

As a Service Advisor, you’ll be the key link between customers and the workshop, ensuring every customer receives an exceptional experience from booking through to vehicle collection.

Your responsibilities will include:

• Booking vehicles into the workshop
• Taking ownership of customer enquiries and requirements
• Preparing accurate job cards and estimates
• Liaising closely with Technicians and the Workshop
• Keeping customers updated throughout the repair process
• Upselling additional work where appropriate
• Managing customer expectations and resolving issues professionally
• Maintaining high levels of customer satisfaction
• Ensuring vehicles are ready for collection on time
• Working towards departmental targets and KPIs

What are we looking for?

We're keen to speak with experienced automotive Service Advisors who are confident dealing with customers and comfortable working in a busy dealership environment.

You’ll ideally have:

• Previous Service Advisor / Aftersales experience
• Strong customer service and communication skills
• Excellent organisation and attention to detail
• The ability to work under pressure in a fast-paced environment
• A professional and positive approach
• Good understanding of workshop processes
• A genuine passion for the automotive industry

If you're an experienced Service Advisor looking for a role offering a strong basic salary, excellent OTE and a great work-life balance, this could be the opportunity you've been waiting for.

Location: Epsom, Surrey

Apply now for a confidential conversation about the role.