Service Advisor

Vertu Motors plc; Bromley; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

25 days holiday rising with length of

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Ford Orpington is excited to offer an Aftersales/Service Advisor opportunity within our busy dealership. We provide a basic salary of £35,000 with OTE £40,000 plus benefits, including a £1,000 sign-on bonus in month 1 and a further £1,000 in month 13.

You will act as the relationship manager between customers and the workshop, setting expectations, keeping in touch during service or repair, upselling added products, and following up to ensure complete satisfaction.

Qualifications

• Previous experience in a customer facing role is essential.
• Must hold a full UK driving licence.
• Strong customer focus and communication skills.

Responsibilities

• Set customer expectations and keep in touch with them throughout the service or repair.
• Upsell additional products where appropriate.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Communication

Relationship management

Full UK driving licence

Job description

Vertu Ford Orpington

Here at Vertu Ford Orpington, we have a fantastic opportunity for an Aftersales/ Service Advisor to come and join our team. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a basic salary of £35,000 OTE £40,000 plus company benefits. We are also offering a £1,000 sign on bonus in month 1 of employment and an additional £1,000 in month 13!

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

Previous experience within the role would be desirable however, experience working in a customer facing role is essential. You must also hold a full UK driving licence.Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays


• Access to our online rewards platform giving you cash back and discounts for multiple retailers


• Preferential Service Rates


• Colleague Purchase Scheme


• Share Incentive Scheme


• Pension


• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.