Service Advisor

Auto Skills UK; Stratford-upon-Avon; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Manufacturer training

Career progression

Employee discounts on vehicles, Servic

Parts

Supportive team environment

Long-term career stability

Job summary

Auto Skills UK in Stratford-upon-Avon is seeking a Service Advisor to be the vital link between customers and the workshop, ensuring a first-class experience from booking to collection. You’ll join a busy dealership, supported by the Aftersales team and manufacturer training.

The role emphasises excellent communication, organisational skills, and building repeat business, with a competitive package and progression prospects.

Qualifications

• Previous experience as a Service Advisor or Aftersales Advisor.
• Excellent communication and customer service skills.
• Strong organisation to manage busy workshop schedules.
• Positive, team-focused attitude and good IT skills.
• Full UK driving licence (preferred).

Responsibilities

• Welcoming customers and discussing servicing requirements.
• Booking vehicles into the workshop and managing repair schedules.
• Liaising with technicians throughout the repair process.
• Updating customers on progress and obtaining authorisations.
• Preparing repair orders and invoices.
• Promoting additional products and services where appropriate.
• Delivering outstanding customer service from drop-off to collection.
• Building long-lasting customer relationships to encourage repeat business.

Skills

Customer service

Communication skills

Organisational skills

Teamwork

IT literacy

Job description

Service Advisor

Location: Stratford - Upon - Avon

Salary: Competitive Salary + £35,000 OTE Bonus

Hours: Full-Time, Permanent

Looking for your next opportunity in a busy, dealership where your customer service skills are genuinely valued?

This is an excellent opportunity for an experienced Service Advisor / Automotive Service Advisor to join a successful dealership in Stratford. You'll be the vital link between customers and the workshop, ensuring every customer receives a first-class experience from booking through to vehicle collection.

Working within a supportive Aftersales team, you'll benefit from ongoing manufacturer training, career development opportunities and the chance to build a long-term career with a well-established automotive retailer.

What's In It For You?

• Competitive Basic Salary with Bonus Potential
• Manufacturer Training & Accreditation
• Genuine Career Progression Opportunities
• Employee Discounts on Vehicles, Servicing & Parts
• Supportive Team Environment
• Long-Term Career Stability

The Role

As a Service Advisor, you'll be responsible for delivering an exceptional customer experience while ensuring the workshop operates efficiently.

• Welcoming customers and discussing their servicing and repair requirements
• Booking vehicles into the workshop and managing repair schedules
• Liaising with technicians throughout the repair process
• Keeping customers updated on vehicle progress and obtaining repair authorisations
• Preparing accurate repair orders and invoices
• Promoting additional products and services where appropriate
• Delivering outstanding customer service from vehicle drop-off through to collection
• Building long-lasting customer relationships to encourage repeat business

About You

We're looking for someone who has:

• Previous experience as a Service Advisor / Automotive Service Advisor / Aftersales Advisor
• Excellent communication and customer service skills
• Strong organisational skills with the ability to prioritise a busy workload
• A positive, team-focused attitude
• Good IT and administrative skills
• Full UK Driving Licence (preferred)
• Automotive experience is highly desirable, although candidates with strong customer service experience looking to move into the motor trade may also be considered.