Rapid Response Technician

Hitachi Vantara Corporation; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology company in London is seeking a Rapid Response Technician to undertake faulting activities and restore service within contractual service levels. The ideal candidate will have experience in a technical role, maintenance activities, and a solid understanding of various systems. This position is for a 6-month fixed contract with on-site responsibilities and provides opportunities for professional development and flexibility in working patterns.

Benefits

Market leading training

Flexible working hours

Opportunities for internal promotions

Qualifications

• Experience in faulting activities and service restoration.
• Technically qualified and certified for working on related systems.
• Ability to interpret design documents and work instructions.

Responsibilities

• Restoring services on the Connect Network.
• Escalating issues or deficiencies encountered.
• Providing maintenance activities and equipment installations.

Skills

Experience as a 1st Line or 2nd Line Technician

Understanding of basic electrical principles

Understanding of Telecom Transmission Systems

Knowledge of Tetra Radio Systems

Technical understanding of Video systems

Understanding of Power systems

Job description

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

London, Greater London, United Kingdom (On-Site)

Contract: 6 months

Location: Waterloo

Working hours - rolling 15 week shift pattern of days/nights (12 hour shifts) - with shift and bank holiday allowances

Our Opportunity

Our Field Support team are looking to add a Rapid Response Technician (RRT) into their team based in Waterloo.

You will be responsible for undertaking faulting activities to restore service and systems on the Connect Network within Contractual Service Levels and to provide technical support to sustain the integrity of the Connect system.

This role will be based on-site/in the office.

This is a 6 month Fixed Term Contract.

Your responsibilities

• Restoring services
• Highlighting and escalating issues or deficiencies arising
• Sharing good practice and lessons learnt to promote service improvement
• Providing maintenance activities and carrying out equipment reprogramming and installations
• Testing and certifying the safety of new systems and installs

About you

• Experience as a 1st Line or 2nd Line Technician to understand and apply basic electrical principles to faulting activities
• Technically qualified and certified competent to work on all systems within area of expertise
• Able to understand and interpret design documents and work instructions
• Responsible for maintaining validity of all safety and access certification - e.g QAF, LUCAS etc and will need to have significant understanding in this areas
• Proficient in the application and interpretation of Telecom Transmission Systems, Systems, architecture and component parts, with good technical knowledge of Tetra Radio Systems, architecture and component parts
• Good understanding of
  • Internet protocol and specifically IP Multi Services Networks
  • Technical understanding of Video, specifically ATM Video Systems
  • Power systems

What We Can Offer

We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation.

Flexibility

Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail .

Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the UK Government website.

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