Ramp Duty Manager: Lead Ground Ops & Safety Excellence

British Airways; Horley; On-site; GBP 40,000 - 43,000; Full time

Job summary

A leading airline in the UK is seeking a Ramp Duty Manager to oversee safety and customer service within ground operations at Gatwick. This role requires proven experience in aviation, strong problem-solving and communication skills, and the ability to drive operational excellence. The successful candidate will be responsible for audits, team management and compliance with service level agreements, providing opportunities for professional growth in a dynamic environment.

Benefits

Access to discounted flights

Health benefits including a free flu jab

Cycle to work scheme

Free staff parking

Qualifications

• Proven experience in Aviation, Ground Handling, or similar industry.
• Good working knowledge of the Aviation industry.
• Proven planning and organizing skills.

Responsibilities

• Ensure operational excellence in safety and customer service.
• Conduct audits of aircraft operations per established procedures.
• Oversee reporting duties and ensure timely documentation.

Skills

Problem-solving skills

Communication skills

Organizational skills

Team player

Resilience

Education

Educated to A level standard or local equivalent

Tools

Microsoft Office 365 software

Job description

A leading airline in the UK is seeking a Ramp Duty Manager to oversee safety and customer service within ground operations at Gatwick. This role requires proven experience in aviation, strong problem-solving and communication skills, and the ability to drive operational excellence. The successful candidate will be responsible for audits, team management and compliance with service level agreements, providing opportunities for professional growth in a dynamic environment.