Ramp Agent

Loganair Ltd; Sumburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional airline based at Sumburgh Airport is seeking dedicated Ramp Agents to ensure safe and efficient ground handling operations. Responsibilities include loading and unloading baggage, guiding aircraft during arrivals and departures, and maintaining safety protocols. The ideal candidate will demonstrate strong communication skills, situational awareness, and professionalism. This role is essential for fostering a safety culture while assisting both passengers and crew members.

Qualifications

• Demonstrate professionalism, empathy, and effective communication skills with passengers and crew.
• Strong understanding of aviation regulations, safety protocols, and emergency procedures.
• Basic computer skills for using electronic devices and systems.

Responsibilities

• Load and unload baggage, cargo, and mail safely.
• Ensure accurate routing and sorting of baggage.
• Guide the aircraft during arrival and departure.
• Assist in loading and unloading passenger baggage.
• Safely operate ground support equipment (GSE).
• Maintain cleanliness and safety of the ramp area.

Skills

Effective communication skills

Teamwork

Situational awareness

Job description

We are looking for a Ramp Agents to join the team at Sumburgh Airport.

The successful candidate will play a crucial role in ensuring efficient and safe ground handling operations. A Ramp Agent should prioritise safety primarily. Be vigilant, proactive, and committed to following safety procedures and protocols. Foster a safety culture by actively reporting and addressing any safety concerns.

Key Responsibilities

The main activities that will be carried out by a Ramp Agent include the below. As would be expected the below is not exhaustive and reasonable responsibilities not listed below will be carried out, with training and support provided where required.

• Load and unload baggage, cargo, and mail in a safe and secure manner.
• Ensure accurate routing and sorting of baggage to respective aircraft.
• Guide the aircraft during arrival and departure using hand signals and communication devices.
• Direct aircraft to designated parking stands using safe marshalling techniques.
• Assist in the loading and unloading of passenger baggage, cargo, and equipment.
• Safely operate ground support equipment (GSE) such as tugs, loaders, and conveyor belts.
• Maintain the cleanliness and safety of the ramp area, including removing debris and foreign objects.
• Conduct routine checks on GSE to ensure operational readiness and report any defects or damages.
• Provide courteous and helpful assistance to passengers with special needs or inquiries.
• Maintain a professional appearance and demeanour while interacting with passengers.

Skills and Attributes

• Demonstrate professionalism, empathy, and effective communication skills when interacting with passengers and crew members.
• Current knowledge of the latest aviation regulations, company procedures, and industry best practices.
• Excellent understanding of aviation regulations, safety protocols, and emergency procedures.
• Strong communication and teamwork skills.
• Ability to remain calm under pressure and make sound decisions in a dynamic environment.
• Strong situational awareness to assess and understand weather conditions, and any potential risks or challenges.
• Knowledge of ramp operations and ground handling procedures is an advantage.

Experience

• Basic computer skills for using electronic devices and systems.
• Good verbal and written communication skills.
• Knowledge of ramp operations and ground handling procedures is an advantage.
• Experience working in a safety critical environment.