Rail Gateline Assistant — Frontline Customer Support

South Western News UK; Horsell; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading transport service provider in the UK is seeking a Gateline Assistant in Horsell. In this customer-facing role, you will oversee ticket gates, ensuring travelers have the correct tickets and helping them navigate the station safely. The ideal candidate will be organised, proactive, and a great communicator, ready to assist customers under pressure. You will participate in a flexible shift pattern, averaging 37 hours per week, with early and late shifts including weekends. This role offers excellent training and a range of benefits.

Benefits

Free duty and leisure travel

75% discount on other train services

Pension scheme

Qualifications

• Organised, proactive, and able to prioritise tasks efficiently.
• Excellent communication skills and enjoys working with people.
• Capable of performing repetitive tasks under pressure.

Responsibilities

• Ensure customers have the correct ticket for their journey.
• Oversee ticket gates and manage customer flow.
• Direct customers during disruptions to ensure safety.

Skills

Organised

Great communicator

Able to work under pressure

Proactive

Job description

A leading transport service provider in the UK is seeking a Gateline Assistant in Horsell. In this customer-facing role, you will oversee ticket gates, ensuring travelers have the correct tickets and helping them navigate the station safely. The ideal candidate will be organised, proactive, and a great communicator, ready to assist customers under pressure. You will participate in a flexible shift pattern, averaging 37 hours per week, with early and late shifts including weekends. This role offers excellent training and a range of benefits.