Radio Services Manager

Tesol Inc; Cowbridge; Hybrid; GBP 68,000 - 79,000; Full time

Job summary

A leading public service organization in Cowbridge is seeking a Radio Services Senior Manager to lead a dedicated team and ensure robust communication technology for policing operations. The role requires significant budget management and partnership oversight, with a focus on strategic and operational efficacy. The ideal candidate has expertise in telecoms, emergency service experience, and is comfortable engaging at senior levels. Attractive working arrangements and comprehensive benefits are provided.

Benefits

Hybrid working arrangements

28 days annual leave

Professional development opportunities

Generous pension scheme

Health and wellbeing benefits

Qualifications

• Broad understanding of telecoms in emergency services.
• Experience with mission-critical communications.
• Ability to manage significant budgets.

Responsibilities

• Lead a high-impact team responsible for radio services.
• Oversee supplier partnerships worth millions.
• Ensure service delivery and manage incident response.

Skills

Telecoms and radio services understanding

Budget management

Supplier management

Incident management leadership

Stakeholder engagement

Education

ITIL V4

Job description

RADIO SERVICES SENIOR MANAGER

Salary: The starting salary is £68,295 which includes allowances totalling £2,928.

The salary is broken down as £65,367 basic salary, which will increase annually until you reach the top of the scale - £55,103. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location / Hybrid Working: This role will be based in Bow but there may be a need for you to attend offsite meetings as required by the business. We actively support hybrid working solutions, with the expectation that you will have 2 days working at home.

Overview

Radios are the unseen lifeline of policing. Every time an officer responds to a call, manages a major event, or supports a specialist operation, they depend on secure and reliable communication. Behind that lifeline sits a senior leader who ensures the technology works, the service runs smoothly, and the people using it can trust it without hesitation. That’s where you come in.

As the Met’s Radio Services Senior Manager, you’ll take responsibility for the systems and services that keep our officers and teams connected. From everyday patrols to large-scale public events like Notting Hill Carnival, to specialist operations with Air Support or Marine units, you’ll be at the heart of enabling safe and effective policing.

This is a leadership role with real breadth. You’ll head up a dedicated team and manage supplier partnerships worth millions. You’ll balance risk, cost, and quality, making sure the service is not only resilient today but fit for the future. You’ll represent the Met at the highest levels, including with the Home Office, as you help shape the future of emergency service communications.

It’s a role that demands both strategic thinking and operational focus. You’ll be accountable for significant budgets, contracts, and assets, but also for ensuring the frontline gets the tools they need when it matters most. In return, you’ll join an organisation with a unique mission: to make London safer and earn the trust of its people.

The role

What the role really is

You’ll lead a small, high-impact team (c.4) and work closely day-to-day with operational police teams. You’ll be the Met’s internal expert and the outward-facing lead for Radio Services comfortable engaging with the Senior Response Officer, accountable to governance boards, and able to influence at senior levels inside and outside the Met, including government partners. You’ll manage supplier performance, own key contracts, run the Radio Services budget and shape business cases for investment. You’ll also take part in an on-call rota because radios don’t keep office hours.

The immediate challenges

There are several big, visible programmes coming up: decisions around radio terminals approaching end of warranty life; the Emergency Services Network (ESN) replacement; and new control room infrastructure. These projects will shape policing communications for years and will require a leader who can blend technical credibility with commercial rigour and programme focus. Alongside that, BAU reliability for major events and constant operational demand is non-negotiable.

Who we’re looking for

You’ll have a broad, hands-on understanding of telecoms and radio services (TETRA, Airwave, 4G/LTE) and proven experience delivering mission-critical communications, ideally in emergency services. You’ll be commercially minded: comfortable managing significant budgets, supplier accounts and serious incidents. You’ll know the regulatory landscape and be able to represent the service with confidence at board and government level. ITIL v4 is required. Above all, you’ll combine technical and commercial experience with calm, pragmatic leadership and a focus on service reliability, cost efficiency and sensible innovation.

What we can offer

• Hybrid working arrangements for a healthy work-life balance
• 28 days annual leave (excluding public holidays), rising to 33 days after 5 years continuous service
• Personal and professional development opportunities
• Enrolment with the Met’s employee incentive partner, Edenred, giving access to a range of rewards and incentives
• Access to a range of financial products via the Metropolitan Police Trading Service, including preferred credit facilities
• Generous family leave for pregnancy, adoption, paternity and shared parental leave
• Childcare support including nursery and play scheme discounts
• Excellent contributory pension scheme for your financial future
• Access to the Bluelight Emergency Services discount card with a range of official discounts from large national retailers to local businesses including holidays, cars, days out, fashion, gifts, insurance, phones and much more
• A substantial range of health and wellbeing benefits including physiotherapy, 24/7 rehabilitation services and free eye tests
• To promote physical well-being you will have full access to subsidised sports centre membership to over 3,000 UK gyms and 80 London Fitness Centres. There is also an excellent range of sporting activities on offer through the various Met Police Sports and Social Clubs.

Essential skills

• Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE).
• Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations.
• Detailed knowledge of national radio communications legislation and regulatory requirements.
• Board level influence and senior stakeholder engagement with government departments, including Home Office and Operational Communications in Policing.
• Demonstrative responsibility for contract and supplier management, including at Account Director level.
• Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support.
• Experience of budget management and writing business cases for investment.
• Thorough understanding of Business Continuity Management and operational resilience planning.

Qualifications

• ITIL V4

Security Clearance

Due to the secure nature of our work, successful candidates must pass all vetting and security requirements.

For this role the Vetting Clearance is Force Clearance Level, Recruitment Vetting (RV), and National Security Vetting (NSV) Level, Counter Terrorism Check (CTC)

Mets Vetting process and charter

https://www.met.police.uk/police-forces/metropolitan-police/areas/c/careers/vetting/

More details relating to UK Security Clearance

https://www.gov.uk/government/collections/national-security-vetting

Diversity commitment

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we welcome applications from all of our London communities.