Quality & Training Manager

Serco Group plc; Carterton; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading support services provider in the UK is seeking a Quality and Training Manager to join their team at RAF Brize Norton. The successful candidate will oversee the Quality System and lead quality assurance for logistics and engineering services. The role requires substantial experience in aviation compliance, auditing, and excellent communication skills. Competitive salary, benefits, and a focus on professional development are offered.

Benefits

Pension scheme

25 days of annual leave plus bank holidays

Employee Assistance Programme

Discounts at retailers

Charity volunteering day

Qualifications

• Experience in MRP 145 Regulations & ISO 9001:2015.
• Experience in conducting audits and investigations.
• Demonstrate a deep understanding of the regulated air environment.

Responsibilities

• Ensure compliance with MRP 145 Regulations and ISO Standards.
• Lead Quality Management System and improvement initiatives.
• Prepare for and support external audits.

Skills

Lead Auditor Experience

Experience in Aviation

Analytical skills

Excellent communication skills

Strong networking and influencing skills

Technically competent

Education

Qualifications in Aviation

Tools

IT applications

Job description

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Quality and Training Manager

RAF Brize Norton Carterton, Oxfordshire, OX18 3LX

Permanent, Full time Monday-Friday 37.5 hours per week

Competitive salary plus benefits

Serco have a fantastic opportunity for a Quality & Training Manager to join the Contract Leadership Team (CLT) at RAF Brize Norton.

In this role you will be responsible for the Quality System, as defined in the Quality Management Plan and MAA Regulatory Articles for the Brize Support Contract (BSC) at RAF Brize Norton. You will carry out associated Quality and Training duties across all 3 areas of the BSC (Support Services, Airfield Services and Engineering).

We are looking for someone experienced in MRP 145 Regulations & ISO Standard 9001:2015a, who has lead auditor experience within an Aviation environment. A technically competent and experienced individual with the confidence to communicate effectively and who is eager to make an impact in a high-performing aviation environment would be the ideal candidate.

Main Accountabilities:

• Focal point for Quality and Training Assurance for Logistics, Engineering and Airfield Services, and:
• Lead on the Quality Management System, the Quality Assurance plan and ensure continuous improvement.
• Responsible for delivery of the BSC 1st line audit programme, and monitoring of progress of closing actions.
• Ensure 1st line compliance across the contract areas, including MRP 145 Regulations, ISO Standard 9001:2015, and other regulated standards are satisfactorily maintained.
• Prepare and support all external audits, including MAA, ISO, and Authority compliance.
• Provide updates and reports to the BSC Leadership, Teams and the RAF on all assurance matters, including compiling periodic reports and trends and analysis.
• Develop and mentor colleagues on all quality and training assurance matters.
• Support BSC with Aviation Quality and Occurrence Reporting including recording on ASSURE.
• Engage with RAF and external assurance agencies on quality assurance and training matters, participating in Quality and Training activities, meetings and working groups.
• Provide Human Factor (HF) face-to-face training to staff.
• Support a safety culture, ensuring adherence to internal and external safety standards.

What you need to do the job:

• Lead Auditor Experience and Qualifications preferably within an Aviation environment.
• Experience in aviation, especially compliance with MRP 145 regulations.
• A deep understanding of ISO 9001:2015 across all BSC areas.
• Hold (or in the process of attaining) an appropriate level of professional registration.
• Experience in conducting audits and investigations.
• Demonstrate detailed understanding of the regulated air environment.
• Good understanding of training assurance including authorisations and record keeping.
• Building and maintaining strong relationships with key internal and external business stakeholders.
• Strong networking and influencing skills with key stakeholders.
• Analytical skills with the ability to assimilate information quickly, communicate key messages simply and effectively to the business to assist decision-making.
• Excellent communication skills with the confidence and ability to deliver formal reports and presentations to both internal and external stakeholders.
• Technically competent.
• Hold a full driving licence and have colour perception for airfield driving (CP3)
• Be competent in using IT applications.

All Serco staff working on the Brize Norton Support Contract (BSC) must have SC Security Clearance which will be undertaken once an offer has been made and accepted. Candidates must be able obtain and maintain the appropriate Security Clearance.

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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