Quality & Training Lead — Customer Service Excellence

Government Recruitment Service; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A government agency is seeking a Quality and Training Manager to oversee training programs and ensure quality assurance within the Customer Service Team. The successful candidate will manage a Learning and Development Officer and work to drive performance through effective training and development initiatives. Strong communication and organizational skills are essential. This role requires occasional travel to support operational needs and collaboration. This is a great opportunity for growth and contribution to a critical government service.

Benefits

Flexible working options

Diverse and inclusive workplace

Professional development opportunities

Qualifications

• Experience in training delivery and quality assurance frameworks.
• Ability to produce reports for continuous improvement.
• Capability in managing and developing training programs.

Responsibilities

• Directly manage the Learning and Development Officer.
• Develop and oversee training programmes across the team.
• Monitor effectiveness of training programmes and make improvements.

Skills

Strong organizational skills

Excellent communication

Strategic thinking

Job description

A government agency is seeking a Quality and Training Manager to oversee training programs and ensure quality assurance within the Customer Service Team. The successful candidate will manage a Learning and Development Officer and work to drive performance through effective training and development initiatives. Strong communication and organizational skills are essential. This role requires occasional travel to support operational needs and collaboration. This is a great opportunity for growth and contribution to a critical government service.