Quality & Training Lead — Customer Service Excellence

Government Recruitment Service; City of Edinburgh; On-site; GBP 40,000 - 50,000; Full time

Job summary

A government agency is seeking a Quality and Training Manager to lead training delivery and ensure quality assurance within the business service division. The ideal candidate will be responsible for managing training programmes, producing reports for continuous improvement, and supporting other directorates as needed. Strong leadership and communication skills are essential. This position promotes a culture of growth and development and offers opportunities for occasional travel to other sites.

Qualifications

• Experience in training delivery and quality assurance.
• Ability to produce insightful reports for continuous improvement.
• Commitment to fostering a culture of growth and improvement.

Responsibilities

• Direct management of the Learning and Development Officer.
• Develop and manage training programmes across the team.
• Oversee training delivery and maintain training standards.
• Monitor effectiveness of training programmes and produce reports.

Skills

Strong organizational skills

Excellent communication

Strategic thinking

Leadership

Job description

A government agency is seeking a Quality and Training Manager to lead training delivery and ensure quality assurance within the business service division. The ideal candidate will be responsible for managing training programmes, producing reports for continuous improvement, and supporting other directorates as needed. Strong leadership and communication skills are essential. This position promotes a culture of growth and development and offers opportunities for occasional travel to other sites.