Quality Technician

The Clay Partnership Ltd; Wetherby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A manufacturing company in Wetherby is seeking a Quality Technician / Junior Quality Engineer to ensure textile products meet industrial, aerospace, and automotive standards. The role includes quality control, non-conformance management, and customer complaint handling. Ideal candidates should have 1–3 years in manufacturing quality control, strong problem-solving, and communication skills, alongside experience with ISO 9001 standards. This is an excellent opportunity for a detail-oriented individual aiming for career growth in quality engineering.

Qualifications

• Demonstrated experience with problem-solving in quality control.
• Being detail-oriented with strong analytical abilities.
• Ability to communicate effectively with team members.

Responsibilities

• Lead investigations into non-conformance reports to improve quality.
• Manage and document non-conforming products throughout the production process.
• Log and categorize customer complaints in compliance with internal systems.
• Maintain quality records according to ISO 9001 standards.

Skills

Problem-solving using structured quality tools

Strong documentation skills

Communication skills

IT skills: Excel, QC databases, ERP systems

Education

Experience in manufacturing quality control or technical inspection (1–3 years)

Ability to read technical specifications and quality standards

Job description

The Role

We are looking for a Quality Technician / Junior Quality Engineer to support daily quality operations across our clients full production lifecycle — from raw material intake and supplier quality issues to in-process controls, finished‑goods verification, and customer complaint investigations.

The role ensures that our clients textiles meet demanding industrial, aerospace, and automotive standards, while supporting continuous improvement and maintaining product traceability and compliance.

This role is ideal for a detail‑driven individual who wants to build experience toward a full Quality Engineer position.

Key Responsibilities

Non‑Conformance Management

• Lead data driven investigations into NCRs to improve quality across all production process (root cause analysis, 5 Whys, Ishikawa diagrams, “Is / Is Not”, etc.).
• Manage, quarantine, and document non‑conforming product (NCRs) from raw materials to finished goods
• Work with experienced technicians, operators, and quality team to determine root cause and corrective actions.
• Track NCR closure and verify effectiveness of corrective actions.

Supplier Quality & Incoming Material Control

• Raise supplier non‑conformance reports where required to resolve material supply issues.
• Support follow‑ups with suppliers to verify corrective actions and improvements.

Customer Complaint Handling

• Log and categorise customer complaints in line with internal systems and reporting requirements.
• Conduct structured investigations (root cause analysis, 5 Whys, Ishikawa diagrams, “Is / Is Not”, etc.).
• Prepare clear investigation reports, corrective action summaries, and response for customers.
• Ensure containment actions are implemented to prevent recurrence.
• Track NCR closure and verify effectiveness of corrective actions.

  Compliance

  • Maintain quality records in accordance with ISO 9001 and customer requirements
  • Support the maintenance of quality management systems through internal audits and ensuring work is completed inline with internal quality standards
  • Support document control activities : updating work instructions, inspection sheets, and quality procedures.

  Required Skills & Qualifications

  • Good problem‑solving ability using structured quality tools a must.
  • Experience in manufacturing quality control or technical inspection (1–3 years ideal).
  • Ability to read technical specifications and quality standards
  • Strong documentation and communication skills.
  • IT skills : Excel, QC databases, ERP systems.

  Preferred / Desirable

  • Basic understanding of textile processes (woven, nonwoven, coating, lamination) or willingness to learn.
  • Experience in aerospace, automotive, or industrial technical textiles.
  • Familiarity with ISO 9001
  • Internal audit trained for ISO‑9001