Quality & Service Improvement Officer

West Lothian Council current; United Kingdom; On-site; GBP 28,000 - 35,000; Full time

Job summary

A local government agency in the United Kingdom is seeking an experienced professional to join their Housing, Customer and Building Services team. The successful candidate will support the delivery of customer-focused services and service improvement projects while ensuring effective communication and teamwork. The role requires project management experience and strong interpersonal skills. The position offers a full-time contract for 10 months with a commitment to diversity and quality in service delivery.

Qualifications

• Significant experience in research and preparing documents to a high standard.
• Proven experience in project management and service improvement.
• Strong presentation and communication skills.

Responsibilities

• Support and facilitate delivery of high-quality services.
• Research and plan service priorities and initiatives.
• Contribute to performance management and reporting.

Skills

Project management

Communication

Negotiation

Problem-solving

Time management

Research

Education

Degree in relevant discipline or equivalent experience

Tools

Agile methodologies

Process Mapping

Service Design

Job description

A local government agency in the United Kingdom is seeking an experienced professional to join their Housing, Customer and Building Services team. The successful candidate will support the delivery of customer-focused services and service improvement projects while ensuring effective communication and teamwork. The role requires project management experience and strong interpersonal skills. The position offers a full-time contract for 10 months with a commitment to diversity and quality in service delivery.