Quality & Engagement Leader — Social Care Compliance

City and County Healthcare Group Ltd; London Borough of Hounslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in London is seeking a Compliance and Quality Assurance Officer to conduct audits of service delivery and ensure regulatory compliance. This full-time role requires strong knowledge of the social care sector and experience in compliance. The successful candidate will deliver training and mentoring to branch teams, analyse customer feedback, and enhance service quality. The company offers comprehensive training and a benefits package, including discounts and up to 25 days of leave.

Benefits

Thorough training

Up to 25 days plus bank holidays

Occupational Sick Pay

Discounts at retailers

Qualifications

• Strong knowledge of the social care sector including regulatory and clinical requirements.
• Excellent organisational and time management skills.
• Experience in social/community care is essential; quality/compliance experience required.

Responsibilities

• Conduct timely audits of service delivery and monitor progress.
• Support branch teams by delivering operational training.
• Act as the main point of contact for customer concerns and feedback.

Skills

Business Development

Employee Orientation

Public Health

Account Management

Conflict Management

Project Management

Team Management

Customer relationship management

Tools

Microsoft Excel

Digital compliance / reporting tools

Job description

A leading healthcare provider in London is seeking a Compliance and Quality Assurance Officer to conduct audits of service delivery and ensure regulatory compliance. This full-time role requires strong knowledge of the social care sector and experience in compliance. The successful candidate will deliver training and mentoring to branch teams, analyse customer feedback, and enhance service quality. The company offers comprehensive training and a benefits package, including discounts and up to 25 days of leave.