Quality Control & Operational Improvement Manager

Chase Taylor; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A manufacturing business in Peterborough is seeking a Quality Control & Operational Improvement Manager to enhance production efficiency and maintain high-quality standards. The role involves developing quality control systems, leading process improvements, and collaborating with teams to ensure customer satisfaction. If you have a strong background in manufacturing quality control and continuous improvement, this position offers a competitive salary and the chance to make a significant impact on the company’s growth.

Benefits

Competitive salary

Supportive leadership team

Opportunity for impact and growth

Qualifications

• Proven experience in quality, operations, or continuous improvement role within manufacturing.
• Strong understanding of quality systems, process improvement, and operational efficiency.
• Experience in lean manufacturing, Six Sigma, or similar methodologies.

Responsibilities

• Develop, implement, and maintain quality control systems across production and installation processes.
• Lead continuous improvement initiatives focused on productivity and cost reduction.
• Ensure quality improvements translate into better customer outcomes.

Skills

Quality control systems

Process improvement

Lean manufacturing

Six Sigma

Communication skills

Job description

An established manufacturing business within the window and glazing sector is seeking an experienced Quality Control & Operational Improvement Manager to support the next phase of growth.

The business designs and manufactures high-quality window solutions for residential and commercial customers and has built a strong reputation for reliability, service, and craftsmanship. With increasing demand, the focus is now on improving efficiency, reducing cost, and consistently delivering right-first-time quality at scale.

This role will play a key part in helping the business produce more product, more efficiently, without compromising on quality or customer experience.

Key Responsibilities

Quality Control

• Develop, implement, and maintain quality control systems across production and installation processes
• Monitor product quality, identify recurring defects, and drive root cause analysis
• Introduce clear quality standards, inspection processes, and documentation
• Work closely with production teams to embed a “right first time” culture
• Reduce rework, waste, and customer complaints

Operational Improvement

• Review end-to-end manufacturing and operational processes to identify inefficiencies
• Lead continuous improvement initiatives focused on productivity, cost reduction, and throughput
• Introduce lean manufacturing principles and best practices where appropriate
• Improve workflow, layout, and material handling to support increased output
• Support data‑led decision making through KPIs, reporting, and performance tracking

Customer Experience & Service

• Ensure quality improvements translate into better customer outcomes
• Work collaboratively with customer service and installation teams to resolve issues quickly
• Help the business deliver a consistent, high-quality product that meets customer expectations

Collaboration & Leadership

• Act as a trusted partner to senior leadership, production, and operational teams
• Coach and support teams to adopt new processes and standards
• Promote accountability, ownership, and continuous improvement across the business

About You

• Proven experience in a quality, operations, or continuous improvement role within manufacturing
• Strong understanding of quality systems, process improvement, and operational efficiency
• Experience in lean manufacturing, Six Sigma, or similar methodologies (formal qualification desirable but not essential)
• Hands‑on, practical mindset — comfortable working on the shop floor as well as at a strategic level
• Confident communicator who can influence, challenge, and engage teams at all levels
• Commercially aware, with a clear focus on cost, efficiency, and customer satisfaction

What’s on Offer

• Opportunity to make a visible, lasting impact in a growing manufacturing business
• Key role in shaping how the business scales efficiently and sustainably
• Competitive salary, dependent on experience
• Supportive leadership team and a culture open to improvement and change

For more information or to apply please contact Chase Taylor quoting reference MM6388.