Quality Assurance Officer

Honeycomb Group; Stoke-on-Trent; On-site; GBP 33,000; Full time

Job summary

A regional support charity is seeking a Quality Assurance Officer in Stoke-on-Trent, paying £33,000 a year. This role is vital for ensuring that support services meet regulatory and quality standards across various brands including homelessness and domestic abuse support. Responsibilities include conducting audits, presenting data to teams, and collaborating with staff to enhance service quality. Ideal candidates will have a strong background in quality assurance within the housing or support sectors, with excellent communication and analytical skills.

Qualifications

• Experience in quality, compliance, or operational roles within support settings.
• Strong understanding of risk management and health & safety.
• Must be prepared to travel to various schemes.

Responsibilities

• Conduct quality audits and service reviews.
• Present KPIs and feedback to operational teams.
• Collaborate with staff to identify areas for improvement.

Skills

Quality assurance experience

Strong communication skills

Data analysis

Understanding of safeguarding principles

Tools

Microsoft Office

CRMs

Job description

£33,000 a year

Stoke-on-Trent

Hours per week: 35

Contract type: Temporary - 6 months

Job Summary

As a Quality Assurance Officer, you’ll play a vital role in ensuring our support & wellbeing services across the Honeycomb Group meet regulatory expectations, internal quality standards, and sector best practices. Working across our homelessness, domestic abuse, and home support brands – Concrete, Glow, and Revival – you’ll monitor and enhance the quality of support services provided to a wide range of customers, ensuring safety, compliance, and continuous improvement across all services.

Responsibilities

• Work with Honeycomb Group’s brands to provide assurance that performance complies with regulatory standards.
• Undertake regular quality audits, service reviews, and thematic checks across Honeycomb’s support and wellbeing services.
• Coordinate, collate, and present KPIs, outcomes, and feedback to identify trends, measure effectiveness, and inform decision‑making across operational teams.
• Collaborate with managers and front‑line staff to identify areas for improvement, develop and monitor action plans, and embed person‑centred, best‑practice approaches.
• Deliver learning sessions and briefings to strengthen understanding and consistent application of quality frameworks.
• Take ownership of timelines and priorities across multiple services, managing workloads independently while supporting colleagues to meet review deadlines.

Qualifications

• Experience in quality, compliance, or similar operational roles within housing, homelessness, domestic abuse, or other support settings.
• Strong understanding of safeguarding principles, support planning, risk management, health & safety, and incident reporting.
• Excellent verbal and written communication skills, with the ability to build relationships across teams and management levels.
• Strong auditing, data analysis, and reporting abilities.
• Advanced understanding of ICT, including Microsoft Office and CRMs.
• Confidence in working safely with sensitive information and understanding data protection.
• Must be prepared to travel to schemes where and when necessary.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

We’ll be interviewing for this role as we go, so we may close the vacancy early if we find the right candidate.

#Working9till5 #NoWeekends #Flexible #OfficeHours #QualityAssurance #SupportandWellbeing #Charity

About Honeycomb Group

The Honeycomb Group is a team of social‑minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Whether it’s developing and maintaining affordable homes, providing trusted home repairs and improvements, keeping people safe and well at home or providing support services, we’re tackling the social issues that can isolate people from a happy home – Honeycomb Group is making our region vibrant.