QA Manager: Elevate Customer Communications Quality

LegalAndGeneral; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

A financial services company in the United Kingdom is seeking a QA Manager to ensure quality consistency in member engagement communications. The role requires expertise in behavioural science, strong attention to detail, and the ability to work collaboratively with compliance teams. Key responsibilities include overseeing the QA process, reviewing content for clarity, and championing best practices across teams. This full-time position offers numerous benefits, including performance-related bonuses and generous leave policies.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare plan

At least 25 days holiday

Electric car scheme discounts

Flexible working options

Qualifications

• Experience in quality assurance for digital and offline communications.
• Proven ability to influence teams to adopt QA best practices.
• Experience with compliance teams and FCA regulations.

Responsibilities

• Own the QA process for member engagement communications.
• Review and approve content across digital and offline channels.
• Collaborate with Compliance to ensure communications meet regulations.

Skills

Familiar with behavioural science

Strong communication

Attention to detail

Stakeholder management

Quality assurance processes

Job description

A financial services company in the United Kingdom is seeking a QA Manager to ensure quality consistency in member engagement communications. The role requires expertise in behavioural science, strong attention to detail, and the ability to work collaboratively with compliance teams. Key responsibilities include overseeing the QA process, reviewing content for clarity, and championing best practices across teams. This full-time position offers numerous benefits, including performance-related bonuses and generous leave policies.