QA Manager

Capita plc; Brighton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting and digital services company is seeking a QA Manager to lead the quality assurance function within Learning Technology. This role focuses on ensuring high standards across LMS platforms and data integrations while managing a small team of Test Analysts. Applicants should possess substantial QA management experience, expertise with LMS systems, and strong communication skills. The position offers remote working opportunities and a competitive salary within a supportive team environment.

Benefits

Remote working with occasional travel

Competitive salary

23 days' holiday, rising to 27

Paid volunteering day

Generous family leave policies

Cycle2Work scheme

Pension

Life assurance

Qualifications

• Proven experience in QA management roles within large-scale learning technology.
• Strong understanding of LMS platforms and their integration.
• Experience in testing data integrations and APIs.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own and evolve the QA strategy and best practices.
• Define and implement test methodologies.
• Develop test plans, test cases, and scripts.
• Oversee QA activities for learning platform technology.
• Act as the QA point of contact for internal teams and clients.

Skills

QA management

LMS/LXP platforms

Data integration testing

Stakeholder management

Communication skills

Education

ISTQB or equivalent QA certification

Job description

QA Manager - Permanent

Location: UK-based, home based, occasional travel

Reports To: Head of Learning Technology

Direct Reports: 1-2 Test Analysts

As the QA Manager you will lead the quality assurance function for Learning Technology within the Learning Frameworks 2.0 programme, ensuring that all solutions-including LMS platforms, data integrations, and digital learning systems-meet the highest standards of quality, reliability, and performance. This role is pivotal in supporting the delivery of innovative, scalable, and compliant learning services to the UK Civil Service.

At Capita, we live by our values: Customer First, Always; Fearless Innovation; • Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results.

What we're looking for:

Essential:

• Proven experience in QA management roles within large-scale learning technology or public sector programmes.
• Strong understanding of market leading LMS/LXP platforms such as Cornerstone, and their integration with enterprise systems.
• Experience in testing data integrations, APIs, and MI reporting tools
• Familiarity with public sector standards for technology, security, data, quality, governance, and compliance.

Desirable:

• ISTQB or equivalent QA certification.
• Experience with Agile and DevOps environments.

In addition, you will also have:

• Excellent communication and stakeholder management skills, including client-facing experience.
• Ability to manage multiple priorities and deliver under tight timelines.

What you'll be doing:

Quality Ownership & Methodology

• Own and evolve the QA strategy, standards, and best practices across the programme.
• Define and implement test methodologies, including functional, integration, regression, and performance testing.
• Develop and maintain test plans, test cases, and test scripts aligned to programme milestones and product releases.
• Ensure traceability of requirements through robust test coverage and defect management.

Learning Technology & Data Integration

• Oversee QA activities for learning platform technology, ensuring high quality user experiences and reliable integration with internal systems and third-party tools.
• Validate data flows and reporting accuracy across MI dashboards and government systems.

Stakeholder Engagement

• Act as the QA point of contact for internal teams and external clients, including government departments and delivery partners.
• Provide clear, concise reporting on QA status, risks, and issues to programme leadership and governance boards.
• Participate in client meetings, workshops, and reviews to represent QA interests and ensure alignment with contractual obligations.

Team Leadership

• Line manage 1-2 testers, providing coaching, performance management, and professional development.
• Foster a culture of continuous improvement and quality excellence within the QA team.
• Collaborate with Technical specialists, UX Designers, Learning Designers, Product Owners and Support teams to ensure standards and ways of working are embedded across teams.

Join Capita - Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting‑edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward‑thinking team that values creativity, growth, and inclusion.

We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com

What's in it for you?

• Remote working with occasional travel - work from wherever you're happiest in the UK
• Competitive salary
• 23 days' holiday, rising to 27 (pro rata) - plus the option to buy more after qualifying period
• Paid volunteering day with a charity of your choice
• Generous family leave policies - including 15 weeks' fully paid maternity, adoption, and shared parental leave
• Cycle2Work scheme, pension, life assurance, and more

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.