Property Services Scheduler & Customer Liaison

Sng (sovereign Network Group); Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association in Basingstoke is seeking a dynamic individual to manage scheduling for repairs and maintenance works. Your role will involve liaising with trade staff and residents, ensuring that appointment targets are met. Ideal candidates will have a solid background in customer service and administration, enjoying challenges in a busy environment. This position offers a competitive benefits package and the chance to work with a committed team.

Benefits

25 days holiday allowance plus bank holidays

Flexible benefits package

Industry-leading pension scheme

Wellbeing discounts and benefits

Qualifications

• Experience of using several different computer systems.
• Some understanding of building maintenance terminology preferred.
• The ability to think quickly and clearly and work well under pressure.

Responsibilities

• Manage a diary and bookings schedule for the team.
• Assist in complaint and query resolution.
• Maintain effectiveness by developing strong relationships with team members.

Skills

Solid experience in administration within a busy customer focused role

Strong customer service focus

Ability to manage your own workload

Confident telephone manner

Empathy and a passion for helping people

Job description

A leading housing association in Basingstoke is seeking a dynamic individual to manage scheduling for repairs and maintenance works. Your role will involve liaising with trade staff and residents, ensuring that appointment targets are met. Ideal candidates will have a solid background in customer service and administration, enjoying challenges in a busy environment. This position offers a competitive benefits package and the chance to work with a committed team.