Property Manager - Lettings & Tenant Support

TAYLORS; Northampton; On-site; GBP 20,000 - 28,000; Full time

Job summary

A property management company in Northampton is seeking a Customer Service Advisor to join their Lettings Department. The ideal candidate will manage property management and tenancy support while excelling in customer service. The role requires strong communication skills and the ability to stay composed under pressure. Competitive benefits include training, a workplace pension scheme, and annual leave that increases with service.

Benefits

Aviva Digi care

Gym discounts

Life assurance

Workplace pension scheme

23 days annual leave

Qualifications

• Proven experience in customer service roles.
• Strong communication skills with the ability to manage queries effectively.

Responsibilities

• Manage effective resolution of queries from clients.
• Coordinate urgent repairs and maintenance.
• Liaise with tradespeople and contractors.
• Organise safety inspections and remedial works.
• Assist customers with tenancy queries.
• Maximise customer retention through excellent service.

Skills

Strong customer service skills

Confident communicator

Good team player

Ability to stay calm under pressure

Excellent negotiation skills

Excellent planning and organizational skills

Good analytical ability

Job description

A property management company in Northampton is seeking a Customer Service Advisor to join their Lettings Department. The ideal candidate will manage property management and tenancy support while excelling in customer service. The role requires strong communication skills and the ability to stay composed under pressure. Competitive benefits include training, a workplace pension scheme, and annual leave that increases with service.