Property Insurance: Customer Care & Resolution Specialist

Crawford & Company; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent company in the insurance sector is seeking a General Property - Customer Care Champion in Manchester. This full-time role emphasizes strong communication skills and a customer-focused approach. Candidates should have experience in customer service, with an ability to handle complaints with empathy. Proficiency in Microsoft Office applications is essential. Join a dynamic team dedicated to enhancing client relationships and supporting complaint resolution processes.

Qualifications

• Experience in customer service roles is required.
• Ability to handle complaints with empathy and professionalism.
• Familiarity with complaint resolution processes is preferred.

Responsibilities

• Enhance client relationships through effective communication.
• Support continuous improvement in complaint resolution processes.
• Manage customer complaints while maintaining professionalism.

Skills

Strong communication skills

Customer-focused approach

Problem-solving abilities

Proficiency in Microsoft Office

Job description

A prominent company in the insurance sector is seeking a General Property - Customer Care Champion in Manchester. This full-time role emphasizes strong communication skills and a customer-focused approach. Candidates should have experience in customer service, with an ability to handle complaints with empathy. Proficiency in Microsoft Office applications is essential. Join a dynamic team dedicated to enhancing client relationships and supporting complaint resolution processes.