Property Helpdesk Officer

Pertemps; Aylesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in partnership with Buckinghamshire Council is seeking a Property Helpdesk Officer to join their Facilities Helpdesk team. This full-time role, based in Aylesbury, involves providing exceptional customer service and handling administrative tasks. Ideal candidates will have strong experience in Administration and Customer Service. The agency offers a supportive culture and career development opportunities. Pay rate is £13.99 per hour with a temporary contract until March 2026.

Benefits

Access to health and wellbeing initiatives

Career development and training opportunities

Welcoming team environment

Qualifications

• Proven experience in an administrative or customer service role.
• Ability to work effectively in a fully office-based environment.
• Experience with facilities maintenance is beneficial but not essential.

Responsibilities

• Provide excellent customer service as the first point of contact.
• Carry out a range of administrative duties to support the team.
• Log, monitor, and escalate maintenance requests and other service issues.

Skills

Strong experience in Administration

Excellent communication skills

Organizational skills

Job description

770100616 – Property Helpdesk Officer

Contract – Temporary until March 2026, with potential to extend

Pay Rate – £13.99 per hour

Hours – Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm)

Start Date – Immediate

Work Schedule – Fully office based

Office Location – Buckinghamshire Council, Walton Street offices in Aylesbury, HP20 1UA

Looking to grow your career in the public sector? Pertemps Recruitment, in partnership with Buckinghamshire Council, is offering an excellent opportunity to join their Facilities Helpdesk team as a Property Helpdesk Officer. This is a great chance to contribute to a vital public service while developing your skills in Administration and Customer Service.

You’ll play a key role in ensuring the smooth operation of the Property Helpdesk, handling mostly administrative duties and customer service inquiries.

What you’ll be doing:

• Providing excellent customer service as the first point of contact for property and facilities-related queries
• Carrying out a range of administrative duties to support the Facilities Helpdesk team
• Logging, monitoring, and escalating maintenance requests and other service issues

What we’re looking for:

We’re seeking candidates who can hit the ground running with strong experience in Administration and Customer Service, ideally within a local authority setting.

You will need:

• Proven experience in an administrative or customer service role.
• The ability to work effectively in a fully office-based environment, Monday to Friday.
• Excellent communication and organizational skills.
• Experience with facilities maintenance is beneficial but not essential.

Why work with us and Buckinghamshire Council?

As a flexible employee of Pertemps, one of the UK’s largest independent recruitment agencies, you’ll benefit from professional support and a trusted partnership approach.

Joining Buckinghamshire Council means becoming part of an organisation that values being Proud, Ambitious, Collaborative, and Trustworthy. You can expect:

• A supportive and inclusive culture
• Opportunities to contribute meaningfully to your community
• Access to health and wellbeing initiatives
• Career development and training opportunities
• A welcoming team environment with regular social and charity events

Ready to apply?

Submit your application online today – we’re reviewing applications as they come in, so don’t delay. We may close this vacancy early if sufficient applications are received.

For further details, contact Pertemps Aylesbury and ask for the Buckinghamshire Council team.