Property Helpdesk Coordinator

The Orders of St John Care Trust; Lincoln; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A healthcare organization in Lincoln is seeking a Property Helpdesk Coordinator to support the Property Team with compliance and maintenance tasks. The ideal candidate will have experience in property management and a solid understanding of building maintenance. This role offers a hybrid working model and includes benefits such as 25 days holiday and pension plans.

Benefits

25 days holiday plus bank holidays

Nest Pension

Life Assurance

Flexible start/finish times

Development and progression opportunities

Discounts via blue light card

Qualifications

• Experience of working in a similar role.
• Knowledge of building maintenance and compliance issues.
• Full UK driving licence.

Responsibilities

• Support Helpdesk Manager and Property Team.
• Handle compliance, servicing, and maintenance requests.
• Monitor job status via the CAFM system.

Skills

Customer service

Communication

Problem-solving

Education

Certificate in Facilities Management

GCSE in English

GCSE in Mathematics

Tools

CAFM systems

Job description

Property Helpdesk Coordinator

Salary: £25,000-£27,000 per annum dependant on experience.

Location: Lincoln, hybrid 2-3 days per week onsite.

Hours of Work: 37.5 hours per week

About the role:

To support the Helpdesk Manager and Property Team in the delivery of Compliance, Servicing, Reactive, Responsive, Planned and Planned Preventative Maintenance to the care homes, other premises including day centres, and offices where applicable. The Property Helpdesk Coordinator will support with administration tasks in relation to statutory servicing, inspections, general maintenance, and contract management. In addition this role will support the homes with their reactive requests via the Helpdesk and monitoring the status of jobs via the CAFM system. Our residents are at the heart of our organisation; so the ideal candidate will ensure each request that comes through to the helpdesk is followed from start to finish with the upmost care and updated on the CAFM system.Maintain all aspects of the CAFM system which includes;Asset dataEstate DataContractor dataCompliance and Reactive data

About you:

• Certificate in Facilities Management or similar related qualification in Property Management - Desirable but not essential
• GCSE or equivalent in English & Mathematics
• Full UK driving licence
• Experience of working in a similar role and of working within a property management team
• At least 2 years’ experience supporting responsive maintenance function, including contract management - Desirable but not essential
• Knowledge of building maintenance and associated risks and compliance issues
• Experience of facilities management systems (CAFM)

What you will get in return:

• 25 Days Holiday plus bank holidays
• Nest Pension
• Life Assurance
• Flexible start/finish times
• Development and progression opportunities
• Access to blue light card, offering you discount on shopping, days out, restaurants and much more!

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