Property Claims Handler (London)

Exchange Street Claims ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A claims handling company is seeking a Domestic Property Claims Handler to oversee property damage claims from initial notification to settlement. The successful candidate will manage claims, provide exceptional customer service, and collaborate with various stakeholders. Strong negotiation skills and experience with domestic property claims are essential. This role offers a supportive and robust work environment.

Qualifications

• Experience handling domestic property claims.
• Strong negotiation skills.
• Excellent customer service abilities.

Responsibilities

• Manage and process domestic property claims efficiently.
• Provide exceptional customer service to policyholders.
• Investigate claims and determine liability.

Job description

Discipline: Domestic/Personal Lines Property

As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.

Key Responsibilities:

• Manage and process domestic property claims efficiently and accurately.
• Provide exceptional customer service by guiding policyholders through the claims process.
• Investigate claims to determine liability and policy coverage.
• Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
• Prepare detailed and accurate claim reports.
• Negotiate settlements in line with company policies and procedures.
• Maintain comprehensive and up-to-date records of all claims handled.

We are an equal opportunities employer.