Property Claims Handler

Adjusting Appointments Limited; Swansea; Remote; GBP 23,000 - 28,000; Full time

Job summary

A dynamic loss adjusting organization in Wales seeks an experienced Property Claims Handler to manage a caseload of property claims. You will liaise with clients and handle technical queries while ensuring claims are managed effectively. Ideal candidates will have a strong background in property claims with excellent customer service skills. The position offers a salary of up to £28,000 per annum with flexi benefits and remote working opportunities.

Benefits

25 days holiday plus the option to buy additional support

Retailer discounts

Support towards industry qualifications

Qualifications

• Experience required: Buildings/Property Claims handling experience cradle to grave.
• Excellent customer services skills within a telephone environment.
• Diary management experience is essential.
• Experience of handling and dealing with challenging situations.
• Experience of handling complaints.

Responsibilities

• Answer incoming telephone calls and electronic instructions.
• Liaise with customers, clients, insurers via multiple channels.
• Monitor the progress of new and existing claims.
• Assess claims to ascertain liability and make decisions.
• Manage appointments and third party suppliers.

Skills

Buildings/Property Claims handling experience

Excellent customer services skills

Diary management

Ability to manage and prioritize workload

Empathy skills

Job description

Overview

Job Profile: Property Claims Handler

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

Responsibilities

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Applicant Requirements

• Experience required: Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits

up to £28,000 per annum plus flexi benefits including 25 days holiday plus the option to buy additional support towards industry qualifications, retailer discounts etc. remote working