Property & Charges Manager

Hightown Housing Association; Hemel Hempstead; Hybrid; GBP 56,000; Full time

Job summary

A housing non-profit organization in Hemel Hempstead is looking for a Property & Charges Manager. In this role, you will manage rent and service charge processes, ensuring compliance and maintaining property data accuracy. The ideal candidate has strong Excel skills and knowledge of social housing regulations. This role offers a competitive salary, hybrid working options, and opportunities for professional development.

Benefits

33 days of annual leave

Monthly Attendance Bonus

Life Assurance

Free on-site gym access

Discounts with retailers

Qualifications

• Strong Excel and data analysis skills are essential.
• Knowledge of social housing regulations and related legislation is required.
• Great communication skills and the ability to solve problems effectively are necessary.

Responsibilities

• Set and manage rents and service charges, ensuring compliance.
• Maintain an accurate property database with strong controls.
• Produce annual rent budgets and service charge notifications.

Skills

Strong Excel and data analysis skills

Knowledge of social housing regulations

Great communication and organisational skills

Problem solving abilities

Experience leading a small team

Job description

Are you a detail focused housing professional who takes pride in getting things right the first time? If accuracy, compliance, and delivering excellent service are what drive you, we would love to welcome you to our Business Support team as our new Property & Charges Manager. In this pivotal role, you will take ownership of rent and service charge management, ensure our property data is always accurate, and keep lease administration running seamlessly. Your expertise will help us maintain high standards and deliver a service our customers can trust.

Responsibilities

• Set and manage rents and service charges, ensuring compliance with legal and policy standards.
• Keep our property database accurate and up-to-date, with strong controls in place.
• Work closely with Finance, Housing, and Asset Management teams to keep everyone aligned.
• Produce annual rent budgets, service charge notifications, and leasehold accounts.
• Support new developments with service charge estimates.
• Liaise with solicitors on leases and legal documentation.
• Manage property charging data and build strong relationships with internal and external partners.

Qualifications

• Strong Excel and data analysis skills.
• Knowledge of social housing regulations, leases, and rent/service charge legislation.
• Great communication and organisational skills, with a knack for problem solving.
• Experience leading a small team and working collaboratively across departments.

Benefits

• Be part of a forward-thinking organisation committed to resident wellbeing and housing quality.
• Work alongside passionate professionals in a collaborative, supportive environment.
• Enjoy opportunities for professional development, including support for qualifications.
• Make a real difference in the lives of our residents.
• 33 days of annual leave, including Bank Holidays.
• Hybrid working with minimum 2 days onsite after induction period.
• Competitive salary of £55,511 per annum for a 35-hour week.
• Monthly Attendance Bonus.
• Life Assurance: Cover three times your annual salary.
• Discounts and savings with high street and online retailers.
• Free on-site gym access.