Property Assistant

Nouvo Recruitment; Elstree; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a Facilities Maintenance Coordinator with property experience in Elstree, UK. This role involves ensuring excellent client service, managing queries, and liaising with property managers. Candidates must have a full UK driving license and strong communication skills. Join a successful team that values growth and support.

Qualifications

• Previous experience within property is essential.
• Full UK driving license is required.
• Desire to learn and gain knowledge.
• Good written and verbal communication skills.
• Ability to deal with customers and clients.

Responsibilities

• Ensure good client service and first class support.
• Respond to customer queries verbally and in writing.
• Manage electronic data and emails, responding within 24hrs.
• Handle incoming phone calls as the first point of contact.
• Raise complaints with contractors as needed.
• Follow up on health and safety and site reports.

Skills

Facilities maintenance experience

Customer service skills

Communication skills

Microsoft Word proficiency

Microsoft Excel proficiency

Job description

Overview

Our client is a successful organisation who are going from strength to strength within the Property sector. They are looking for an individual with facilities maintenance or property experience who is looking to grow with a successful company.

Responsibilities

• Responsibility for good client service and ensuring a first class service
• Dealing with customer queries verbally and in written form
• Manage electronic data and e-mails, responding within 24hrs
• Answering phones being the first port of call for anyone who calls the office
• Raising complaints with contractors when works aren't completed to a satisfactory standard
• Follow up of H&S, FRA, Site Reports and lift engineering works, ensuring that all reports are actioned
• Completing minutes and site reports
• Liaise directly with property manager(s) to ensure that orders can be raised

About You

• Previous experience within property is essential
• Full UK driving license is required
• A desire to learn and gain knowledge
• Good written and verbal communication skills
• Ability to use Microsoft Word and Excel
• Ability to deal with customers and clients

Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK