Property Administrator

Thwaites; Blackburn; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK hospitality company is looking for a Property Administrator in Blackburn to manage maintenance inquiries and ensure timely resolution of issues. The successful candidate will communicate effectively with various stakeholders and maintain up-to-date contractor information. Skills in Microsoft Office and previous helpdesk experience in facilities or maintenance are desirable. This role offers a supportive environment with opportunities for career progression, enhanced leave, and various employee perks.

Benefits

Access to up to 40% of wages as earned

Enhanced maternity and paternity pay

Employee Assistance Programme

Health cash plan with discounted perks

Discounted accommodation, food, and drink

Pension & Life assurance

Long service awards

Qualifications

• Excellent verbal and written communication skills.
• Ability to develop strong relationships with key stakeholders.
• Computer literacy with knowledge of Microsoft Office.

Responsibilities

• Serve as the first point of contact for maintenance queries.
• Log maintenance jobs and ensure timely attention.
• Maintain contractor regulation information up to date.
• Process incoming invoices for the estates team.

Skills

Verbal communication

Written communication

Team collaboration

Helpdesk experience

Microsoft Office proficiency

Job description

As Property Administrator (Reactive Maintenance), you play a key role in the team, working as the first point of contact for our Area Business Managers, General Managers and Property Manager, as well as our contractors, handling calls and dealing with any queries on maintenance jobs required across the business

Your day-to-day activities will include:

• Handling calls from our pubs, inns & hotels as well our PMs, GMs & ABMs.
• Dealing with queries quickly and efficiently
• Logging jobs on our maintenance portal ‘Access Maintain’ and ensuring they are attended to within given timescales and follow call up with contractors as appropriate
• Ensuring our pubs, inns & hotels are updated on all jobs via courtesy calls and emails with updates on reactive, planned and quoted jobs
• Sending weekly reports to contractors to ensure jobs are completed in a timely manner and that they adhere to key performance targets, with a particular focus on re-active maintenance
• Developing and maintaining a monthly report on reactive maintenance ensuring a downward trend in overdue jobs which is reported to line manager
• Developing a trend analysis report for Property Managers using access maintain system
• Ensure contractor regulation information held by us is kept up to date, e.g. insurance documentation, safe contractor, H&S policy documentation
• Processing all incoming invoices for the estates team to the relevant Property Manager
• Raise all capex PO orders for projects

Who are we looking for:

We are looking for someone with excellent verbal and written communication skills and who can develop strong relationships with key stakeholders. You will be able to provide clear and reactive advice to our properties and colleagues across the business and ideally have helpdesk experience in either the facilities or maintenance sector.

You will be a strong team player, able to work as part of a small team and be willing to go the extra mile to ensure our properties are properly supported.

Computer literacy with a good working knowledge of Microsoft Office is essential in this role.

In return, we are offering a rewarding role with scope for career progression along with:

• A fun environment where you will receive the training and support to develop and progress.
• Stream - Ability to access up to 40% of your wages as you earn them.
• 36.25 hours working week.
• Enhanced maternity and paternity pay.
• Employee Assistance Programme
• Health cash plan with access to discounted perks.
• 33 days annual leave.
• Discounted accommodation, food and drink in our beautiful properties across the country.
• Pension & Life assurance with access to high street discounts.
• Long service awards, including free meals and free stays with your friends or family.