Projects Team Manager

Aptia UK Limited; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading professional services firm in London is looking for a Projects Team Manager to oversee the delivery of governance services for Insured clients. The role requires demonstrable project and people management experience, along with a strong knowledge of UK pensions legislation. The ideal candidate will be skilled in process analysis and continuous improvement, with excellent communication and coaching abilities. This position offers a hybrid working model.

Benefits

Diverse, inclusive work environment

Learning and development opportunities

Qualifications

• Demonstrable management experience in Projects and/or Pensions Administration.
• Experience of managing project activity.
• Experience of People management.
• Experience of process analysis and improvement.
• Proven experience in DB Pension Administration and preferably Bulk Purchase Annuities.

Responsibilities

• Manage and direct the delivery of Projects and Governance services for a large Insured client.
• Analyze root cause when issues arise to identify preventative action.
• Develop and maintain a client-specific service delivery and improvement plan.
• Monitor all project income within own control and manage resources effectively.
• Collaborate with other Managers to implement approved solutions.

Skills

Management experience in Projects and/or Pensions Administration

Knowledge of UK pensions legislation

Client facing service delivery

Process analysis and improvement

Strong communication skills

Coaching skills

Job description

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

The role:

As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management of a large team of analysts and administrators.

This role can be aligned to any Aptia Office in the UK on a hybrid-working basis.

What you will be doing:

Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability.

Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams.

Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to minimize risk of recurrence.

Developing and maintaining a client-specific service delivery and improvement plan for identified clients.

Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales.

Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution.

Monitoring all project income within own control. Management of resources and proactive alignment of headcount with client service.

Working with the other Managers as appropriate to design, develop and implement the approved solutions for your clients.

Understand, analyse and document business requirements

Identification of areas where improvements to existing systems, processes and procedures can be achieved.

Here is what we are looking for:

Demonstrable management experience in Projects and/or Pensions Administration.

Knowledge of UK pensions legislation.

Experience of managing project activity.

Experience of People management

Experience of Client facing service delivery.

Experience of process analysis and improvement.

Previous experience that illustrates ability to prioritise work on multiple projects simultaneously

Strong communication, influencing and negotiation skills.

Strong coaching skills and ability to lead, motivate and inspire teams.

Proven experience in or associated with DB Pension Administration and preferably Bulk Purchase Annuities.

Working as part of a team, collaborating with and supporting colleagues within your department as well as the wider operations division.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees.

With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.