Projects & Systems Lead (Housing CRM & IT)

Ipswich Borough Council; Ipswich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local council in Ipswich is seeking a qualified individual to lead projects and manage the helpdesk for their CRM systems. This hybrid role requires proficiency in NEC Housing and NEC Assure, along with knowledge of various IT applications including SQL and Power BI. The successful candidate will be organized and possess strong communication skills. The position offers a competitive salary, generous benefits, and opportunities for personal and professional development.

Benefits

Career grade average pension scheme

Generous holiday and sick pay entitlements

Subsidised parking

Public transport discounts

Free swimming and gym membership

Cycle purchase scheme

Flexible working opportunities

Employee Assistance Programme

Qualifications

• Extensive knowledge of NEC Housing or NEC Assure required.
• Experience with a variety of IT and web-based applications.
• Excellent MS Office skills, particularly in Excel.

Responsibilities

• Lead on projects while managing the customer helpdesk.
• Maintain and develop the Housing and Public Protection CRM system.
• Build and establish relationships with customers.

Skills

SQL

Power BI

Business Objects

Crystal Reporting

Advanced Excel

NEC Housing

NEC Assure

Job description

A local council in Ipswich is seeking a qualified individual to lead projects and manage the helpdesk for their CRM systems. This hybrid role requires proficiency in NEC Housing and NEC Assure, along with knowledge of various IT applications including SQL and Power BI. The successful candidate will be organized and possess strong communication skills. The position offers a competitive salary, generous benefits, and opportunities for personal and professional development.