Project Support Officer

Yolk Recruitment; Wales; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A recruitment agency in the UK is seeking a Project Support Officer based in Cardiff. This hybrid role offers £12.67 per hour for 37.5 hours per week on a 3-month contract. The position involves providing crucial administrative support to the contact centre Implementation & Contracts Project, tracking actions, and ensuring effective communication flows. Candidates should have strong organisational skills and experience in project coordination. Applications are handled by a recruitment agency.

Qualifications

• Strong administrative and organisational skills.
• Experience supporting projects or Projects in a coordination or admin capacity.
• Confidence working with spreadsheets, trackers and document management systems.

Responsibilities

• Provide day‑to‑day administrative support to the Contact Centre Project.
• Support the administrative trawl of Contact Centre‑related contracts.
• Track actions, dependencies and follow‑ups across workstreams.

Skills

Strong administrative and organisational skills

Experience supporting projects

Confidence with spreadsheets and document management

Ability to manage multiple tasks

Clear written communication

Job description

Project Support Officer

Location: Cardiff (Hybrid)

Salary: £12.67 per hour +

Hours: 37.5 hours per week

Contract: 3 Months +

About the Role

To provide administrative and coordination support to the contact centre Implementation & Contracts Project, enabling effective delivery of agreed changes to contact centre hours, scope, technology and contractual arrangements.

This role is administrative and supportive in nature, focused on tracking, coordination and documentation.

Key Responsibilities

• Provide day‑to‑day administrative support to the Contact Centre Project, including meeting coordination, actions tracking and document control.
• Support the administrative trawl of Contact Centre‑related contracts.
• Provide admin support across all Project strands.
• Track actions, dependencies and follow‑ups across workstreams.
• Support coordination activity relating to the rollout of Zoom Contact Centre technology.
• Act as a central point for information collation, ensuring documents, trackers and updates are accurate and up to date.
• Support clear communication flow between the Project Manager and wider teams, without assuming decision‑making responsibility.

Essential Requirements

• Strong administrative and organisational skills.
• Experience supporting projects or Projects in a coordination or admin capacity.
• Confidence working with spreadsheets, trackers and document management systems.
• Ability to manage multiple tasks and priorities accurately.
• Clear written communication and attention to detail.

Desirable

• Experience in a charity, public sector or commissioned service environment.
• Familiarity with contract documentation or large document sets.
• Experience supporting digital or service change projects (in an admin capacity).

To Apply

Please contact Richard Coombs at Yolk Recruitment to discuss the Interim Project Support Officer position further