Project Manager - Fidelity Assurance

North Tyneside Council; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A regional authority in the UK is seeking a dedicated Project Manager to lead the fidelity assurance process for the Connect to Work programme. This role involves monitoring service quality and guiding delivery organisations to improve outcomes. The ideal candidate will have strong analytical skills, project management experience, and a commitment to continuous improvement. This position offers flexible working arrangements, generous leave, and opportunities for professional development.

Benefits

Generous leave entitlement

Flexible working practices

Employer contribution pension scheme

Commitment to staff development

Career enhancement opportunities

Qualifications

• Experience with quality assurance processes.
• Knowledge of Supported Employment principles.
• Commitment to continuous improvement.

Responsibilities

• Monitor and enhance service delivery across the programme.
• Guide delivery organisations in embedding Supported Employment principles.
• Support evidence-based decision making and governance.

Skills

Attention to detail

Analytical skills

Stakeholder engagement

Project management

Tools

Power BI

CRM software

Job description

Overview

The North East Combined Authority is seeking a dedicated and detail-oriented professional to lead the fidelity assurance process for the Connect to Work programme, supporting the Combined Authority in its role as Accountable Body. This role involves working with colleagues across the North East CA, DWP Regional Engagement Leads, and delivery partners to ensure programme delivery aligns with the Individual Placement and Support (IPS) and Supported Employment Quality Framework (SEQF) fidelity scales. You will prepare and coordinate internal self-assessments and external reviews, ensure required evidence is in place, and support continuous improvement through strategic planning and stakeholder engagement.

Responsibilities

• As Project Manager, monitor and enhance the quality-of-service delivery across the programme. Use tools such as the Connect to Work CRM and Power BI to analyse fidelity outcomes, identify areas for improvement, and provide actionable recommendations to Programme Managers.
• Guide delivery organisations in embedding Supported Employment principles, developing improvement plans, and aligning with DWP timelines and expectations.
• Contribute to shaping future investment and service planning across the region by supporting evidence-based decision making and governance.

Benefits

• Generous leave entitlement, starting at 27 days plus 8 bank holidays (pro-rata for part-time staff) with an additional day off for your birthday.
• Flexible working practices including working from other locations and from home.
• A generous employer contribution pension scheme.
• Commitment to staff development and continuous learning.
• Progression and career enhancement opportunities.

If you have the skills and qualities to succeed in this role and are committed to delivering the Combined Authority's vision and values, we look forward to hearing from you.

We are proud to be an inclusive employer and we welcome applications from people of all backgrounds, communities and experiences. We particularly encourage applications from candidates who are underrepresented in senior roles, including women, disabled people, LGBTQ+ people and those from Black, Asian and minority ethnic backgrounds.

To Apply

If you would like an informal discussion, or further information about this role please contact:

Nicola Dunn
Programme Manager at [e-mail]

For further information about the North East Combined Authority please see the authority's website www.northeast-ca.gov.uk

Apply online via the link - Job Advert - Project Manager - Fidelity Assurance

This recruitment is being administered by Durham County Council on behalf of the North East Combined Authority.