Project and Support Engineer

Christy Media Solutions; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading broadcast technology company is seeking a Broadcast Project and Support Engineer for a remote role based in the UK. The successful candidate will manage project deliveries, troubleshoot customer systems, and implement changes. Key skills include knowledge of broadcast technology, Windows Server, and SQL. If you have excellent communication skills and are eligible to work in the UK, apply now for consideration.

Qualifications

• Background in broadcast / media technology with software systems.
• Working knowledge of IT networking and information security.
• Excellent verbal and written communication skills.

Responsibilities

• Install, configure, test, and commission software solutions.
• Prepare test materials and deliver end-user training.
• Troubleshoot, create JIRA tickets, and validate fixes.

Skills

Broadcast / media technology

Windows Server 2016 / 2019

T-SQL

SQL Server

TCP / IP

Excellent communication

Tools

Atlassian (JIRA / Confluence)

Monitoring / performance tools

Job description

Job Description

We currently have an exciting opportunity for a Broadcast Project and Support Engineer to join a leading broadcast technology company on a permanent split your time between project delivery where you will be installing configuring and commissioning new deployments and support where you will be investigating live customer systems diagnosing issues implementing changes and coordinating software fixes with the development team. The company offer fully remote working so candidates can be based anywhere in the UK.

What you’ll do

• Install configure test and commission software solutions across multiple concurrent projects.
• Prepare test materials (video audio subtitles graphics) and deliver focused end-user training.
• Document accepted customer configurations and manage upgrades rollbacks and hotfix deployments methodically.
• Troubleshoot -capture logs replicate issues create high-quality JIRA tickets validate fixes and close the loop with customers.
• Collaborate cross-functionally with Project Management and Development; suggest correct / expected behaviours and test code prior to release.
• Support database config backup / restore and querying (T-SQL / Microsoft SQL Server).
• Occasional International travel - Although remote configuration is used there are certain projects where you will be required to travel to the clients sites.

What you’ll bring

• Background in broadcast / media technology working with broadcast software based systems
• Working knowledge of Windows Server 2016 / 2019 IT networking information security monitoring / performance tools and hardware troubleshooting.
• Beneficial knowledge includes - XML SQL (T-SQL) Microsoft SQL Server TCP / IP HTTP FTP RS232 / RS422 Windows Registry RAID; Atlassian (JIRA / Confluence).
• Additionally knowledge of SMPTE ST 2022 / 2110 NMOS standards and / or C fundamentals would be advantageous
• Excellent written and verbal communication - fluent English (additional languages a plus).
• If you are fully eligible to work in the UK without the need for sponsorship and are happy to work in a fully remote role then please apply now for consideration.

Key Skills

• Apprentice
• BMS Operating
• General Management
• Bakery & Pastry
• ESI

Employment Type : Contract

Experience : years

Vacancy : 1