Project Administration Team Leader

Garrard Building and Construction Limited; Aston End; On-site; GBP 80,000 - 100,000; Full time

Job summary

A construction firm is seeking a Project Administration Team Leader to facilitate team communication, oversee performance, and ensure project progress. The ideal candidate will have strong leadership skills, experience in customer service, and good IT skills. This full-time role offers competitive salary and benefits including holidays and pension scheme.

Benefits

20 days paid holiday per year + Bank holidays

Pension scheme

Qualifications

• Demonstrated strong leadership/team management experience.
• Significant experience in customer service and working in a team environment.
• Experience working with a database system.

Responsibilities

• Facilitate communication within the team and act as a link with management.
• Monitor workflow and provide coaching.
• Serve as a point of contact for customers and provide job updates.

Skills

Leadership & Team Management

Effective Communication

Attention to Detail

IT & Literacy

Adaptability

Education

Industry-recognised qualification in management or business administration

Tools

Microsoft Office

Job description

Overview

Job Title: Project Administration Team Leader

Location: Stevenage, SG1 4QX

Salary: Competitive

Job Type: Full-time, Permanent

Responsibilities

• Communication & Oversight: Facilitate clear communication within the team and act as a link between the team and management. Oversee team performance, monitor workflow, and provide feedback and coaching.
• Team Support & Development: Inspire and encourage team members, creating a positive, collaborative environment. Manage annual leave requests and ensure sufficient cover for absent team members.
• Conflict Resolution & Performance Management: Address and resolve challenges and conflicts to maintain a productive working atmosphere. Review and manage the performance of both individuals and the team.
• Client & Management Liaison: Act as a point of escalation for other company teams and clients. Maintain a complete understanding of company and client systems and SLAs. Conduct regular reviews with the Management Team to ensure effective processes and brief the team on changes.
• Carry out the Contract Support role, consisting of:
• Project Progress & Administration: Proactively monitor job progress to ensure completion and final payment. Provide administrative support to Contract Managers and Works Managers, and offer temporary cover for other teams when needed.
• Customer & Client Interaction: Serve as a point of contact for customers, providing job updates and obtaining necessary information, documentation, or payments. Ensure company and client systems are kept updated.
• Documentation & Files: Produce Site Files and associated documentation, and create Health & Safety Files upon project completion.
• Service & Resolution: Obtain signed completion forms from customers, identify and submit customer feedback, and assist with complaint resolution.
• Financial & Supplier Tasks: Monitor and make timely payment requests, process cancellations, and place orders with suppliers.
• Project Information: Obtain project documentation and gather any required schedule evidence.
• Provide cover for the Client Account Administrative Support (CAAS) role, consisting of:
• Email & New Enquiries: Monitor and process emails in client mailboxes. Process new enquiries by collating information and setting them up on company systems.
• Scheduling & Approvals: Organise survey visits, monitor estimate approvals, and process schedule queries and approvals.
• Cancellations: Process cancellations.
• General administrative duties, including: Answering incoming phone calls and arranging parking for site visits.

About You

• Skills (Essential):
  • Leadership & Team Management: Inspiring and strategic thinking to keep the team focused and productive.
  • Communication: Effective verbal and written communication with a proactive, positive approach.
  • Work Ethic: Adaptable, organised, efficient, and able to work calmly under pressure and meet deadlines.
  • Attention to Detail: Strong attention to detail.
  • IT & Literacy: Good IT skills (especially with Microsoft Office, Excel), and strong numeracy and literacy.
  • Professionalism: Commitment to service excellence and contributing to a positive work environment.
• Knowledge & Experience
• (Essential): Demonstrated strong leadership/team management experience. Significant experience in customer service and working in a team environment.
• (Desirable): Industry-recognised qualification in management or business administration. Experience in the construction/building industry. Experience working with a database system.

Additional Requirements

• Adhere to company procedures and maintain confidentiality.
• Flexibility to work outside of standard hours when necessary.
• Sound knowledge of the company's services.
• Active participation in improving working practices.
• Willingness to undertake necessary training.
• Satisfactory DBS check.

Benefits

• 20 days paid holiday per year + Bank holidays
• Pension scheme

To apply, please click the APPLY button to send your CV for this role.

Additional Considerations

Candidates with titles such as Project Operations Coordinator, Project Supervisor, Project Administration, Project Assistant, Project Administrator, Project Controller, Team Coordinator, Project Associate, Project Support, Project Administration, Project Support Coordinator may also be considered.