Progression Coach: Empowering Pathways to Work

Serco Limited; Hereford; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Internal courses and qualifications

Wellbeing support

Employee discounts

Volunteer day

Employee networks

Job summary

Serco Limited is recruiting a Specialist Progression Coach to support unemployed participants with long-term health conditions or disabilities, helping them overcome barriers to employment and move toward sustainable work. You’ll deliver person-centred coaching, build trusted relationships, and create personalized support plans that reflect individual goals and needs.

You will manage a caseload, conduct holistic assessments, connect participants with health and community resources, and work with

Qualifications

• Experience coaching, motivating, or supporting individuals to achieve positive outcomes.
• Understanding challenges faced by people with disabilities or long-term health conditions when seeking employment.
• Ability to build trust quickly and develop effective relationships with participants, employers, colleagues, and external partners.
• Highly organized, able to manage a varied caseload, prioritize effectively, and work independently.

Responsibilities

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised support plans reflecting goals and needs.
• Identify barriers to employment and connect participants with health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services meet contract requirements and quality standards.

Skills

Coaching experience

Empathy

Relationship building

Organization

Communication skills

Job description

Serco Limited is recruiting a Specialist Progression Coach to support unemployed participants with long-term health conditions or disabilities, helping them overcome barriers to employment and move toward sustainable work. You’ll deliver person-centred coaching, build trusted relationships, and create personalized support plans that reflect individual goals and needs.

You will manage a caseload, conduct holistic assessments, connect participants with health and community resources, and work with