Progression Coach for Inclusive Employment

Serco Limited; Wolverhampton; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Training & qualifications

Wellbeing support

Retail discounts

Volunteer day

Employee networks

Job summary

Serco Limited in the Black Country is recruiting a Specialist Progression Coach to support unemployed participants with long-term health conditions, disabilities, or mental health challenges to move toward sustainable work. The role is field-based with remote and on-site working across Wolverhampton, Sandwell, Dudley, Walsall and Telford & Wrekin.

You will manage a caseload, conduct holistic needs assessments, develop personalised action plans, and deliver one-to-one coaching on CVs, job

Qualifications

• Experience coaching or supporting individuals to achieve positive outcomes.
• Understanding challenges faced by people with disabilities or long-term health conditions when seeking employment.
• Ability to build trust quickly and develop relationships with participants, employers, colleagues and partners.
• Highly organised, able to manage a varied caseload, prioritise effectively, and work independently.
• Strong communication skills and a genuine passion for helping people grow and achieve sustainable employment.
• Full UK Driving Licence and own vehicle.

Responsibilities

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised action plans that reflect individual goals, circumstances, and support needs.
• Identify barriers to employment and connect participants with appropriate health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one employability coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services are delivered in line with contract requirements and quality standards.

Skills

Coaching

Motivation

Relationship building

Organisation

Communication

Driving licence

Job description

Serco Limited in the Black Country is recruiting a Specialist Progression Coach to support unemployed participants with long-term health conditions, disabilities, or mental health challenges to move toward sustainable work. The role is field-based with remote and on-site working across Wolverhampton, Sandwell, Dudley, Walsall and Telford & Wrekin.

You will manage a caseload, conduct holistic needs assessments, develop personalised action plans, and deliver one-to-one coaching on CVs, job