Field-Based Progression Coach for Inclusive Employment

Serco; Hereford, Worcester, Redditch, Larkhill; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme

Internal courses & qualifications

Employee Assistance Programme

Job summary

Serco is seeking a Specialist Progression Coach to support unemployed participants with long-term health conditions, disabilities, or mental health challenges in the Hereford to Worcestershire area. The role blends field-based coaching with remote and on-site work, starting in October 2026, and operates on a fixed-term 15-month contract.

You’ll guide individuals toward sustainable employment through personalised coaching, needs assessments, and employer outreach.

Qualifications

• Experience coaching or supporting individuals to achieve positive outcomes.
• Understanding challenges faced by people with disabilities or long-term health conditions.
• Ability to build trust quickly with participants, employers, colleagues and external partners.
• Strong organisational skills to manage a varied caseload and work independently.

Responsibilities

• Manage a caseload of participants with tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised support plans reflecting individual goals and needs.
• Identify barriers to employment and connect participants with health, wellbeing, training and specialist support services.
• Deliver one-to-one coaching, including CV support, job searching, interview preparation and confidence-building.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services align with contract requirements and quality standards.

Skills

Coaching experience

Relationship building

Organised

Communication skills

Job description

Serco is seeking a Specialist Progression Coach to support unemployed participants with long-term health conditions, disabilities, or mental health challenges in the Hereford to Worcestershire area. The role blends field-based coaching with remote and on-site work, starting in October 2026, and operates on a fixed-term 15-month contract.

You’ll guide individuals toward sustainable employment through personalised coaching, needs assessments, and employer outreach.