Programme Manager

Totum Partners; Greater London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A global professional services firm is seeking a Programme Manager to lead a complex, multi-region implementation in London. This role entails driving end-to-end delivery, enhancing operational efficiency, and ensuring alignment with organizational strategy. The ideal candidate will have experience in managing global implementations, particularly in legal or professional services, and possess strong ITIL/ITSM knowledge. This is a unique opportunity to foster collaboration and accountability in a dynamic environment.

Qualifications

• Proven track record of managing multiple global implementations within professional services.
• Strong ITIL/ITSM knowledge and hands-on delivery capability.
• Exceptional stakeholder management skills.

Responsibilities

• Lead end-to-end delivery of a complex, multi-region implementation.
• Oversee workstreams including process design, platform configuration, and data migration.
• Act as a trusted adviser on capabilities and transformation opportunities.

Skills

ITIL/ITSM knowledge

Stakeholder management

Agile delivery

Tools

iManage

Intapp

Aderant

Elite 3E

Job description

Programme Manager - Perm / FTC

London

We are looking for an accomplished Programme Manager to lead a complex, multi-region implementation across IT and shared services. This is a high-profile role where you’ll drive end-to-end delivery, enhance operational efficiency, standardise global processes, and deliver an exceptional service experience across the enterprise.

The ideal candidate will have a proven track record of managing multiple global implementations, ideally within legal or broader professional services. Experience with platforms such as iManage, Intapp, Aderant, or Elite 3E would be highly advantageous.

As Programme Manager, you will own the roadmap, governance, and delivery approach for a global programme covering ITSM, ITOM, HR, and Finance. You’ll oversee workstreams including process design, platform configuration, integrations, data migration, testing, and deployment—ensuring alignment with organisational strategy and business outcomes.

You’ll work closely with senior stakeholders across regions, acting as a trusted adviser on capabilities and transformation opportunities. Leading a diverse global team of internal staff, contractors, and partners, you’ll foster collaboration and accountability while driving best practices in agile delivery and organisational change management.

We’re seeking a proven leader with strong ITIL/ITSM knowledge, exceptional stakeholder management skills, and hands‑on delivery capability. If you thrive in complex environments, solve problems with confidence, and deliver tangible results, this is your opportunity to make a lasting impact.