Programme Administrator

Birkbeck Sport Business Centre; Greater London; On-site; GBP 31,000 - 35,000; Part time

Job summary

A leading London University is seeking a Programme Administrator for the Faculty of Humanities and Social Sciences. This full-time position offers responsibilities including supporting educational programmes, addressing student concerns, and providing administrative support. The role requires strong organisational and communication skills, and a background in administration, ideally within an educational context. The salary ranges from £31,234 to £34,827 per year with various benefits, such as 31 days paid leave and flexible working arrangements.

Benefits

Competitive salary

Pension scheme

31 days paid leave

Flexible working arrangements

Qualifications

• Strong organisational skills are essential for team projects.
• Excellent communication skills are needed to address student concerns.
• Background in administration, ideally within an educational setting.

Responsibilities

• Support delivery of programmes and college processes effectively.
• Address student enquiries following college policies.
• Provide administrative support for Faculty activities.

Skills

Organisational skills

Communication skills

Collaboration

Detail-oriented

Microsoft Office 365

SITS student records

Moodle

Job description

Birkbeck, University of London, is looking for a Programme Administrator to join the Faculty of Humanities and Social Sciences on a full-time, fixed-term basis.

This is a maternity cover basis for a fixed-term position ending August 2026.

Key Information

• Salary range: £31,234 rising to £34,827 per year
• Contract type: Fixed term
• Mode: Full time
• Grade: 4
• Business Unit: Faculty of Humanities and Social Sciences
• Closing date for applicants: 07-Dec-2025
• Reference number: 2299

Documents:

• Candidate Information Pack 25.pdf (PDF, 249.67kb)
• JD and Person Specification - Programme Administrator.pdf (PDF, 235.43kb)

Responsibilities

As a Programme Administrator you will collaborate closely with academic staff and professional services teams. You will take on a variety of key responsibilities including:

• Supporting the delivery programmes of study, dealing effectively with college processes, systems and procedures.
• Addressing student queries and concerns sympathetically and effectively, in all cases, following college policies and procedures to ensure a consistent and high-quality student experience.
• Actively supporting student success and wellbeing, ensuring they have the resources and guidance they need.
• Providing administrative support and supporting Faculty activities.

To Be Successful As a Programme Administrator, You Will

• Be flexible and able to work independently and as part of a team on a variety of projects, using strong organisational skills.
• Be able to work collaboratively and cultivate excellent working relationships.
• Possess excellent communication skills, a keen eye for detail, and have a solid background in administration, ideally within an educational setting.
• Be comfortable using a variety of electronic systems (e.g. Microsoft Office 365, Teams, SITS student records, Moodle etc), although training will be provided.

This opportunity would build on experience as Programme Officer, Research Degrees Officer, Course Administrator, Education Administrator.

If this sounds like the role for you join us as a leading London University with a unique mission for widening participation.

Salary And Benefits

£31,234 rising to £34,827 per year, Grade 4 of the College's London Pay Scale which includes a consolidated Weighting/Allowance that applies only to staff whose normal contractual place of work is in the London area.

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract

Fixed term until August 2026 (maternity cover). Full-time (35 hours a week). Please submit an application form for consideration. Closing date: Sunday 7 December 2025, interview date: w/c 8 December 2025.

Enquiries

If you would like to know more about the role, please contact Eden Davis, Programme Manager, at [e-mail].

If you have difficulty using the recruitment portal, please contact [e-mail] providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community. www.bbk.ac.uk/jobs. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.