Program Delivery Lead

Utilise Recruitment; Hertford Heath; On-site; GBP 42,000; Full time

Job summary

A recruitment agency in Hertford is seeking a Program Delivery Lead to oversee the Administration team. The role involves leading maintenance programs, attending client meetings, and managing team performance. Ideal candidates will have strong client relationship skills, a passion for leadership, and proficiency in data analysis tools like Excel and Power BI. This position offers a salary of £42,000 per annum.

Qualifications

• Strong client relationship and customer service skills.
• Passion for leadership and team development.
• Comfortable with digital tools and platforms.

Responsibilities

• Lead the Administration team for program delivery.
• Attend weekly client meetings with the Maintenance Manager.
• Serve as primary contact for client queries.

Skills

Client relationship management

Team leadership

Data analysis

Communication

Organizational skills

Tools

Excel

Power BI

Job description

Overview

Program Delivery Lead – Hertford. Permanent, Full-Time (Core hours: 08:00-17:00). £42,000 per annum.

Responsibilities

• Leading the Administration team to ensure the successful delivery ofreactivemaintenance and PPM (Planned Preventive Maintenance) programs
• Attend weekly client meetings alongside the Maintenance Manager
• Serve as the primary contact for client queries and internal communications
• Manage and develop the Administration team, fostering a high-performance culture
• Coordinate internal responses to client issues, ensuring resolution
• Lead the complaints process from start to finish
• Monitor adherence to policies around resident access and appointment booking
• Contribute insights to monthly board reports
• Maintain accurate compliance data and Power BI dashboards
• Follow company policies and complete relevant training
• Participate in investigations and disciplinary processes as needed

Requirements

• Strong client relationship and customer service skills
• Passion for leadership and team development
• Comfortable with digital tools and platforms
• Skilled in data analysis and reporting (Excel, Power BI, etc.)
• Excellent communication and stakeholder management abilities
• Organised, detail-oriented, and methodical
• Collaborative and solution-focused mindset

If you are interested in this role, wish to apply, would like more information or have any questions then please send us a copy of your CV.

Ross Utilise Recruitment