Profit Protection Manager

Dyson; Chippenham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company is looking for a Profit Protection Manager to enhance security across their supply chain and prevent loss. The ideal candidate will have over 5 years of experience in profit protection and be skilled in stakeholder management and analytical problem-solving. The role involves working closely with law enforcement and conducting risk assessments for new product launches. Benefits include a performance-related bonus, competitive pension, and comprehensive health insurance among others.

Benefits

Performance-related bonus

Competitive pension scheme

Life assurance

Free bus travel

27 days’ holiday plus bank holidays

Qualifications

• 5+ years’ experience in leading a Regional Profit Protection program.
• Ability to analyze and use evidence effectively for decision-making.
• Understanding of logistics processes within retail/wholesale environments.

Responsibilities

• Assess and improve security across the supply chain and reseller network.
• Focus on product movement from manufacture to sale.
• Manage new product launch security.

Skills

Analytical skills

Problem-solving skills

Customer service orientation

Independent and critical thinking

Ability to manage stakeholders

Education

Formal training in investigation techniques

Job description

About Us

The Profit Protection function reports into the Global Security Director and was established in 2017. The Global Security Teams remit is broad and includes Cyber, Corporate Security, Technical Security, Crisis management and Information Security, alongside Profit Protection, providing opportunities to learn and diversify through a broad spectrum of specialisms.

The Profit Protection team is to ensure that Dyson people, assets and reputation are secured with the adoption of a security posture relevant to the threats, the Dyson brand, and the countries where Dyson have an Omni channel Retail presence. In addition, the team is responsible for the security strategy and standards within the retail supply chain and any investigations concerning loss within the retail / logistics environment. This includes new product launches and all risks associated throughout the manufacture and adoption of the new machines and subsequent creation of marketing collateral and imagery. This then reaches into the reseller market and the risks associated to those reporting to sell Dyson products without approval to do so.

The team has a focus on strategic loss identification, prevention and reduction aspiring to utilise market leading best practice, technology and people. The Profit Protection team is a key function in the Retail Centre of Excellence, working with the functional owners of the Omni Chanel strategy and cross functional teams throughout the organization to affect and influence the retail strategy ensuring that security by design is a key consideration in the process.

About the role

The breadth of Profit Protections responsibilities within Dyson spans from manufacture to sale. Most customers in the retail sector use a blended Omni channel approach to selecting and purchasing products. Similarly, bad actors also adopt an Omni Channel approach and evidence of their activities is therefore distributed across multiple platforms. Offenders target retailers throughout their entire supply chain.

Through a blended approach that includes big data analytics, artificial intelligence and fraud analysts, mature organisations effectively manage shrinkage, ensuring exposure to internal, external and process loss are managed both proactively and reactively within agreed frameworks and tolerances. Dyson is on a strategic path to create a robust framework on which to manage our Profit Protection challenges and the introduction of the Profit Protection Managers role is a pivotal element to this.

Key Responsibilities

• Assess and improve security across the supply chain and reseller network.
• Focus on product movement from manufacture to sale, addressing loss risks and driving solutions.
• Manage new product launch security, protecting assets and intellectual property until launch.
• Lead audits of supply chain and logistics within the region.
• Identify and handle internal, external, and process‑related risks.
• Work closely with law enforcement, partners, and industry groups to minimise criminal impact.
• Adapt and enforce company policies to suit local needs and risks.
• Support new retail openings with risk assessments and site surveys.

About you

• Gets things done – is task focused and able to drive delivery of change as well as advising and facilitating. This will involve having the ability to step from strategic to tactical roles on a daily basis.
• Ability to understand the unique cultural environment that exists within Dyson and assimilate previous relevant experience, adapting best practice to the needs of the company.
• Ability to analyse and use evidence effectively to inform decision‑making.

Person specification / Core Competencies

• 5+ years’ experience in the leading of Regional Profit Protection program.
• Experience in managing multiple stakeholders remotely.
• Understanding of the logistics process within the retail/wholesale environment.
• Formal training in investigation techniques.
• Ability to travel at least 50% of the time.
• Strong customer service orientation.
• Strong analytical and problem‑solving skills.
• Independent and critical thinking.
• Comfortable with ambiguity and change.
• Ability to work independently.
• Good problem solving skills.
• An innovative yet objective thinker.
• Demonstrates a ‘can do’ / entrepreneurial attitude.
• Ability to deliver projects in full, on time and to the highest quality.

Desirable

• Previous experience with managing risks associated with new product launches.
• Brand Protection experience.
• Language skills.

Benefits

Financial

• Performance‑related bonus scheme.
• Competitive pension scheme.
• Life assurance.
• Discounts on Dyson machines and retail discounts.
• Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon).

Lifestyle

• 27 days’ holiday (plus bank holidays).
• Free on‑site lunches, fruit, and hot drinks.
• Free on‑site sports centre, gym & hair salon.
• Electric vehicle salary sacrifice scheme.
• Ability to purchase additional holiday.

Health

• Private medical insurance and dental insurance.
• Employee assistance programme, digital GP, on‑site physio and GP, prescription service, fertility treatment support.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.