Profit Protection Compliance Manager

Delaware North; City Of London; On-site; GBP 125,000 - 150,000; Part time

Job summary

A leading hospitality provider in London is seeking a dedicated individual for event profit protection and compliance management. The candidate will oversee security incidents, conduct revenue investigations, and ensure adherence to health and safety regulations during high-profile events at Wembley Stadium. This opportunity involves gaining experience in a thrilling hospitality environment while contributing to the success of iconic sports and entertainment events.

Benefits

Competitive weekly pay

Flexible hours including even and weekend shifts

Qualifications

• Experience in profit protection or management/supervisory roles in catering or hospitality.
• Knowledge of HR employment law and health and safety regulations in catering.
• Ability to travel to support stadium locations.

Responsibilities

• Plan and deliver event day profit protection and compliance.
• Manage security incidents within operational areas.
• Conduct revenue and stock variance investigations.
• Monitor team performance and provide feedback.
• Ensure compliance with health and safety and licensing laws.

Skills

Profit protection experience

Verbal and written communication skills

Coaching and mentoring skills

Team collaboration

Problem-solving skills

IT literacy

Job description

Responsibilities

• Plan and deliver event day profit protection, compliance, and related tasks
• Manage security-related incidents, both involving Delaware North team members and incidents within Delaware North operational areas
• Carry out event day revenue and stock variance investigations
• Conduct team member, kiosk, and bar observations to monitor performance, complete audits on team members within the team leader training programme, while providing feedback, and successfully drive improvements
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's standards, policies, and procedures

Qualifications

• Experience in profit protection or related field, or managerial or supervisory experience in catering or hospitality
• Experience in conducting corporate investigation interviews, as well as investigation report and statement writing
• Skills in written and verbal communication, coaching and mentoring, collaboration and teamwork, independent working, self-development, organisation, problem solving, and IT literacy
• Good working knowledge of HR employment law, managing operational standards, and health and safety requirements within a catering setting
• Ability to travel to support our stadium locations, if required

Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England's National Football Teams. As the UK's most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world's most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.

From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd for their first European title, to world-class concerts from Adele, Coldplay, Ed Sheeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy.

Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best! Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us!

Benefits

• Competitive weekly pay
• Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
• Experience in dynamic workplaces during our most exciting year hosting major sporting events and concerts in 2025, including West Ham United, Arsenal in Premier League football, Arsenal Women's FC in Women's Super League and cup competitions, England's National Football teams, Cup Football competitions, UK Athletics Meet, music performances including multiple nights of both Oasis, and Coldplay, Linkin Park, Dua Lipa, Robbie Williams, Sam Fender, East London musical icons Iron Maiden taking the stage, and more!