Professional Services Engineer

Elevate Technology Group Ltd; Cramlington; On-site; GBP 30,000 - 35,000; Full time

Job summary

A growing Managed Service Provider in Cramlington is seeking a Professional Services Engineer. This position offers an excellent opportunity for candidates with IT support experience to transition into project delivery roles, focusing on IT infrastructure, cloud, and security projects. Responsibilities include assisting in client project delivery, troubleshooting, and producing project documentation. Applicants will gain extensive training and clear progression into technical consultancy and pre-sales roles. A competitive salary of £30,000 - £35,000 plus benefits is offered.

Benefits

Vendor certifications/qualifications

Private pension

BUPA healthcare

Free gym membership

Social events

Pool cars/vans

Qualifications

• Solid IT infrastructure knowledge with eagerness to move into projects.
• Experience as a 2nd/3rd Line Engineer, Systems Engineer, or similar role desired.

Responsibilities

• Assist in the delivery of IT infrastructure and cloud projects.
• Support Windows Server, Active Directory, Microsoft 365 migrations.
• Produce accurate technical and project documentation.
• Troubleshoot complex issues and collaborate with technical teams.

Skills

Windows Server & Active Directory

Microsoft 365 / Exchange Online

Networking (switches, firewalls, routers)

Backups & Disaster Recovery (ideally Veeam)

VMware vSphere / Virtualisation

Troubleshooting

Documentation

Customer communication skills

Job description

Professional Services Engineer

Location: Cramlington, Northumberland

Salary: £30,000 - £35,000 + Vendor Certifications/Qualifications, Private Pension, BUPA Healthcare, Free Gym Membership, Social Events, Pool Cars/Vans.

We are partnered with a growing, security‑led Managed Service Provider (MSP) at the forefront of IT services, cloud solutions, and infrastructure projects across the UK.

They are seeking a Professional Services Engineer / Junior Project Engineer to join their expanding Professional Services team. This is the ideal opportunity for someone currently working in IT Support, Infrastructure Support, or Systems Engineering who is looking to step into project delivery, with a clear pathway into Technical Consultancy and Pre‑Sales Engineering.

In this role, you will support senior consultants on a wide range of IT infrastructure, cloud, security, and networking projects. You'll be involved in server and storage deployments, Microsoft 365 migrations, VMware implementations, backup and disaster recovery solutions, whilst gaining hands‑on project experience, learning from experienced consultants.

Key Responsibilities

• Assist in the delivery of IT infrastructure and cloud projects for clients across the UK.
• Support with Windows Server, Active Directory, Microsoft 365, and Exchange migrations.
• Gain hands‑on experience with VMware, Veeam, networking, and disaster recovery solutions.
• Produce accurate technical and project documentation.
• Act as a point of escalation for troubleshooting complex issues.
• Work closely with Technical Consultants and Pre‑Sales Engineers to validate solutions.
• Develop strong customer‑facing and consultancy skills.
• Continue building your expertise through training, certifications, and mentoring.

Skills & Experience

• Windows Server & Active Directory
• Microsoft 365 / Exchange Online (installation, migrations, administration)
• Networking (switches, firewalls, routers)
• Backups & Disaster Recovery – ideally Veeam
• VMware vSphere / Virtualisation (desirable)
• Strong troubleshooting, documentation, and customer communication skills

This role is suited to someone with solid IT infrastructure knowledge who is eager to move into projects and consultancy. You may currently be a 2nd Line Engineer, 3rd Line Engineer, Systems Engineer, or Infrastructure Support Analyst and want to progress into a Professional Services / Project Engineer role.

You will gain hands‑on exposure to cloud, infrastructure, and security projects, clear progression into Technical Consultancy and Pre‑Sales roles and full training/support to achieve industry certifications (Microsoft, VMware, Veeam).

Apply now to join a leading security‑led MSP and take the next step towards a career in IT consultancy.