Professional Reception & Customer Experience Specialist

City of Portsmouth College; Portsmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

An educational institution in Portsmouth is seeking a Customer Service Assistant. This role requires excellent communication skills and a customer-focused mindset to aid visitors, students, and staff efficiently. Responsibilities include reception duties, handling inquiries both in person and online, and maintaining a positive first impression even under pressure. The ideal candidate is adaptable, has problem-solving capabilities, and enjoys interpersonal interactions, contributing positively to the College's diverse mission.

Benefits

25 days annual leave

Generous Local Government pension

Access to learning and development programs

Onsite discounts at college facilities

Free car parking

Discounts via Blue Light Card

Qualifications

• Must have excellent verbal and written communication skills.
• Display strong interpersonal skills to maintain a positive rapport.
• Must have a customer-focused mindset to provide exceptional service.
• Problem-solving abilities are essential for resolving issues.
• Previous experience in customer service or administration is beneficial.
• Computer literate with the ability to use various software.

Responsibilities

• Provide reception and customer service duties.
• Act as a communication link in emergencies.
• Deal with incoming queries, calls, and emails efficiently.
• Display flexibility and a positive attitude under pressure.
• Anticipate workloads and suggest improvements for customer service.

Skills

Excellent communication skills

Strong interpersonal skills

Customer-focused mindset

Problem-solving abilities

Computer literate

Job description

An educational institution in Portsmouth is seeking a Customer Service Assistant. This role requires excellent communication skills and a customer-focused mindset to aid visitors, students, and staff efficiently. Responsibilities include reception duties, handling inquiries both in person and online, and maintaining a positive first impression even under pressure. The ideal candidate is adaptable, has problem-solving capabilities, and enjoys interpersonal interactions, contributing positively to the College's diverse mission.